Announcement

yoors69

Member

Registered: 2014-12-02

Posts: 1

Email notification of chat when I'm online

hi,

When user request a chat, I require to give email in case of any trouble.. and this has just happened, and now I'm unable to find the email of the guy so that to send him an email...

I have searched in documentation already... but nothing about this in the archive or the chat window

or the other solution is that I must receive an email with details of visitor for every chat request when I'm also online

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Email notification of chat when I'm online

Sorry, but your post does not make any sense for me...

swg1cor14

Member

Registered: 2014-11-13

Posts: 5

Re: Email notification of chat when I'm online

yoors69 is asking 2 things:

How can you require email address from the visitor so if there is technical difficulties, the operator can still get in contact with the visitor?

How can you set it to where the operators get email alerts of a new chat request?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Email notification of chat when I'm online

1. Start chat form settings. In chat configuration
2. In department or email templates.