Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2014-09-12 15:37:42

msiroit
Member
Registered: 2014-09-08
Posts: 5

Permissions - View chats from all departments

Hello:

Is there a way maybe to generate a permission for viewing chats from all departments, not needing to be assigned to it?
There are cases in which for business purposes there might be a need to view chats conducted by another department, to be able to follow up a customer need.
As I said, the idea is to be able to view active or closed chats from another department, but not belonging to it (not receiving the new unread chats from that department.

Thank you!

Offline

#2 2014-09-12 17:09:04

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 2,688
Website

Re: Permissions - View chats from all departments

Hi,

At the moment just not possible, but perhaps someday will be smile

Offline

#3 2014-09-12 17:25:08

msiroit
Member
Registered: 2014-09-08
Posts: 5

Re: Permissions - View chats from all departments

soon? angel

Offline

#4 2014-09-12 17:26:58

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 2,688
Website

Re: Permissions - View chats from all departments

Without commercial support I doubt smile

Offline

Board footer