Announcement

Matt Ham

Member

Registered: 2013-12-04

Posts: 3

Unable to unbrand the FAQ widget?

I currently have it set to 'unbrand' in the settings file and the Proactive invitation and the popup for help request is all unbranded correctly and working fine, but the FAQ isn't "unbranding". It still shows the icon on the top left corner of the window and when its highlighted it points back to livehelperchat.com so its not acting like its "unbranded". Is this working as intended or am I doing something wrong?

https://groups.google.com/forum/#!topic … 6wcqIcc9Wg

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Unable to unbrand the FAQ widget?

Hi,

You have to overridelhfaq/getstatus.tpl.php template

2013/12/4 Matt Ham <eqiz...***.com>

I currently have it set to 'unbrand' in the settings file and the Proactive invitation and the popup for help request is all unbranded correctly and working fine, but the FAQ isn't "unbranding". It still shows the icon on the top left corner of the window and when its highlighted it points back to livehelperchat.com so its not acting like its "unbranded". Is this working as intended or am I doing something wrong?