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#1 2013-12-11 10:08:45

Sanson D'silva
Member
Registered: 2013-12-10
Posts: 8

Pending Message Not Hiding

Hi Remigijus,
I think I have spotted a problem.

The visitor is chatting with the agent using the "chat widget". To hide the chat box the visitor clicks on the "Close" icon instead of the minimize icon. But the support agent is still active.
The visitor now clicks the green "Resume chat" button to continue chatting. Now the support agent continues chatting with the visitor and the communication goes on... But the message "Pending a support staff member to join, you can write your questions, and as soon as a support staff member confirms this chat, he will get your messages" is not hidden.

The message should appear when the "Resume chat" button is clicked, but should hide automaticlly when a message from the support agent arrives.

Cheers & keep up the good work,

Best Regards,
Sanson



https://groups.google.com/forum/#!topic … w58_wM4tZQ

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#2 2013-12-11 10:43:33

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Pending Message Not Hiding

Hmm,

Good idea, I will fill github feature request for this.

2013/12/11 Sanson D'silva <swif...***.com>

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#3 2013-12-11 19:33:02

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Pending Message Not Hiding

Implemented.https://github.com/remdex/livehelperchat/commit/ddea6844d554b1b2828b1f56945e79b21c5aea69


Thanks for reporting smile

2013/12/11 Remigijus Kiminas <rem...***.com>

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