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#1 2022-05-11 13:44:21

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Attachment does not open

When receiving attachments from the client, image, file for example, it happens that the attachment cannot be downloaded through the specified path. What can it be?

domain/eng/file/downloadfile/24336/c73c80f65ba13a6b7643e4ddff835c66

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#2 2022-05-11 13:45:01

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

.htacess rules not setup or some other server configuration issue smile

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#3 2022-05-11 15:41:03

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Re: Attachment does not open

First at all, thanks for the answer.

We don´t have any acess to the host, because it´s a paid host server.

There is another way that we can solve this problem?

In this case, who configurate the settings? The support of the server, or we can make something else?

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#4 2022-05-11 17:34:18

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

Well, without seeing myself problem directly I have no idea how I'm supposed to help?

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#5 2022-05-11 19:12:22

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Re: Attachment does not open

The url pattern is the same, one opens the other not.
we have two cases of files received today. I'm a user using paid hosting, we don't have our own server.

Here's a message with the server's return, if you can help us

gtecnologia.livehelperchat.com/eng/file/downloadfile/26212/57bfae24728d2e943d98c28d3662922d
gtecnologia.livehelperchat.com/eng/file/downloadfile/26154/1f933256b4dba5220cd92244e7ebeba

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#6 2022-05-11 19:18:39

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

I’ll check tomorrow myself. You should have told at first you are hosted client smile as not everyone who writes here is paid client.

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#7 2022-05-11 19:23:48

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Re: Attachment does not open

Below is the return file

{
"event": "chat_end",
"id": 17111,
"email": "***.com.br",
"nick": "GENIVALDO",
"empresa": "1119",
"msg_all": "[11-05-2022 14:48:44] [GENIVALDO]Boa tarde, O doutor de plant\u00e3o esta com problema para visualizar as imagens do portal ou baixar e abrir as imagens, temos pacientes de urg\u00eancia, segue anexo\n[11-05-2022 14:48:44] [System assistant]O bate-papo foi atribu\u00eddo a [11] FRANCO\n[11-05-2022 14:48:47] [System assistant]FRANCO aceitou o bate-papo!\n[11-05-2022 14:48:47] [FRANCO]Certo, recebemos sua solicita\u00e7\u00e3o! S\u00f3 um instante, j\u00e1 lhe respondo.\nCaso possua chamado em aberto tratando sobre o assunto, gentileza informar o n\u00famero visando agilizar o seu atendimento!\n[11-05-2022 14:48:49] [GENIVALDO]https:\/\/gtecnologia.livehelperchat.com\/site_admin\/file\/downloadfile\/26212\/57bfae24728d2e943d98c28d3662922d\n[11-05-2022 14:50:46] [FRANCO]Boa tarde Genivaldo\n[11-05-2022 14:51:00] [FRANCO]Me informe por gentileza o link do portal de onde o Dr est\u00e1 realizando o download por gentileza\n[11-05-2022 14:51:52] [GENIVALDO]https:\/\/web.clinux.com.br\/dicomvix\/bild\/\n[11-05-2022 14:52:17] [GENIVALDO]paciente: S\u00f4nia Maria\n[11-05-2022 14:52:24] [GENIVALDO]Rm Cardio\n[11-05-2022 14:52:31] [GENIVALDO]anydesk 759917886\n[11-05-2022 14:53:37] [FRANCO]Protocolo 921972 ?\n[11-05-2022 14:54:06] [GENIVALDO]isso\n[11-05-2022 14:54:13] [FRANCO]Ok\n[11-05-2022 15:12:23] [GENIVALDO]Conseguiu verificar, o doutor de plant\u00e3o esta perguntando, pois tem umas urgencias pra laudar\n[11-05-2022 15:16:45] [FRANCO]Estamos analisando\n[11-05-2022 15:17:48] [FRANCO]Podemos desativar o portal antigo ?\n[11-05-2022 15:18:01] [GENIVALDO]ainda n\u00e3o\n[11-05-2022 15:18:25] [GENIVALDO]O pessoal esta ajustando o site que direciona pra o link\n[11-05-2022 15:18:28] [FRANCO]Ent\u00e3o por enquanto ter\u00e3o que usar o antigo para downloads\n[11-05-2022 15:18:32] [GENIVALDO]acredito que este mes ja desativaremos\n[11-05-2022 15:18:50] [FRANCO]Porque para o download do novo funcionar, o antigo precisa ser desativado\n[11-05-2022 15:22:21] [GENIVALDO]blz, vou avisar a ADM\n[11-05-2022 15:22:22] [GENIVALDO]obrigado\n[11-05-2022 15:22:41] [FRANCO]A Genesis agradece pelo seu contato. \nQuaisquer outras d\u00favidas estamos \u00e0 disposi\u00e7\u00e3o.\nPe\u00e7o por gentileza, que avalie meu atendimento ao finalizar este atendimento via chat.\n[11-05-2022 15:23:30] [System assistant]FRANCO fechou o bate-papo!\n",
"msg_items": [{"id":664600,"time":1652291324,"chat_id":17111,"user_id":0,"name_support":"","msg":"Boa tarde, O doutor de plant\u00e3o esta com problema para visualizar as imagens do portal ou baixar e abrir as imagens, temos pacientes de urg\u00eancia, segue anexo","meta_msg":""},{"id":664601,"time":1652291324,"chat_id":17111,"user_id":-1,"name_support":"FRANCO","msg":"O bate-papo foi atribu\u00eddo a [11] FRANCO","meta_msg":""},{"id":664602,"time":1652291327,"chat_id":17111,"user_id":-1,"name_support":"FRANCO","msg":"FRANCO aceitou o bate-papo!","meta_msg":""},{"id":664603,"time":1652291327,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Certo, recebemos sua solicita\u00e7\u00e3o! S\u00f3 um instante, j\u00e1 lhe respondo.\r\nCaso possua chamado em aberto tratando sobre o assunto, gentileza informar o n\u00famero visando agilizar o seu atendimento! ","meta_msg":""},{"id":664605,"time":1652291329,"chat_id":17111,"user_id":0,"name_support":"","msg":"[file=26212_57bfae24728d2e943d98c28d3662922d]","meta_msg":""},{"id":664612,"time":1652291446,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Boa tarde Genivaldo","meta_msg":""},{"id":664613,"time":1652291460,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Me informe por gentileza o link do portal de onde o Dr est\u00e1 realizando o download por gentileza","meta_msg":""},{"id":664619,"time":1652291512,"chat_id":17111,"user_id":0,"name_support":"","msg":"https:\/\/web.clinux.com.br\/dicomvix\/bild\/","meta_msg":""},{"id":664622,"time":1652291537,"chat_id":17111,"user_id":0,"name_support":"","msg":"paciente: S\u00f4nia Maria","meta_msg":""},{"id":664623,"time":1652291544,"chat_id":17111,"user_id":0,"name_support":"","msg":"Rm Cardio","meta_msg":""},{"id":664624,"time":1652291551,"chat_id":17111,"user_id":0,"name_support":"","msg":"anydesk 759917886","meta_msg":""},{"id":664628,"time":1652291617,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Protocolo 921972 ?","meta_msg":""},{"id":664633,"time":1652291646,"chat_id":17111,"user_id":0,"name_support":"","msg":"isso","meta_msg":""},{"id":664634,"time":1652291653,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Ok","meta_msg":""},{"id":664665,"time":1652292743,"chat_id":17111,"user_id":0,"name_support":"","msg":"Conseguiu verificar, o doutor de plant\u00e3o esta perguntando, pois tem umas urgencias pra laudar","meta_msg":""},{"id":664694,"time":1652293005,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Estamos analisando","meta_msg":""},{"id":664702,"time":1652293068,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Podemos desativar o portal antigo ?","meta_msg":""},{"id":664710,"time":1652293081,"chat_id":17111,"user_id":0,"name_support":"","msg":"ainda n\u00e3o","meta_msg":""},{"id":664712,"time":1652293105,"chat_id":17111,"user_id":0,"name_support":"","msg":"O pessoal esta ajustando o site que direciona pra o link","meta_msg":""},{"id":664713,"time":1652293108,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Ent\u00e3o por enquanto ter\u00e3o que usar o antigo para downloads","meta_msg":""},{"id":664715,"time":1652293112,"chat_id":17111,"user_id":0,"name_support":"","msg":"acredito que este mes ja desativaremos","meta_msg":""},{"id":664717,"time":1652293130,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"Porque para o download do novo funcionar, o antigo precisa ser desativado","meta_msg":""},{"id":664748,"time":1652293341,"chat_id":17111,"user_id":0,"name_support":"","msg":"blz, vou avisar a ADM","meta_msg":""},{"id":664749,"time":1652293342,"chat_id":17111,"user_id":0,"name_support":"","msg":"obrigado","meta_msg":""},{"id":664751,"time":1652293361,"chat_id":17111,"user_id":11,"name_support":"FRANCO","msg":"A Genesis agradece pelo seu contato. \nQuaisquer outras d\u00favidas estamos \u00e0 disposi\u00e7\u00e3o.\nPe\u00e7o por gentileza, que avalie meu atendimento ao finalizar este atendimento via chat.","meta_msg":""},{"id":664760,"time":1652293410,"chat_id":17111,"user_id":-1,"name_support":"FRANCO","msg":"FRANCO fechou o bate-papo!","meta_msg":""}],
"msg_all_html": "<div class=\"lhc-user-name\">[11-05-2022 14:48:44] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Boa tarde, O doutor de plant\u00e3o esta com problema para visualizar as imagens do portal ou baixar e abrir as imagens, temos pacientes de urg\u00eancia, segue anexo<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:48:44] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">O bate-papo foi atribu\u00eddo a [11] FRANCO<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:48:47] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">FRANCO aceitou o bate-papo!<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:48:47] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Certo, recebemos sua solicita\u00e7\u00e3o! S\u00f3 um instante, j\u00e1 lhe respondo.<br \/>\nCaso possua chamado em aberto tratando sobre o assunto, gentileza informar o n\u00famero visando agilizar o seu atendimento!<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:48:49] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body msg-body-media\"><div class=\"position-relative\"><img onclick=\"lhinst.zoomImage()\" id=\"img-file-26212\" title=\"anexo.png\" class=\"action-image img-fluid\" src=\"https:\/\/gtecnologia.livehelperchat.com\/site_admin\/file\/downloadfile\/26212\/57bfae24728d2e943d98c28d3662922d\" alt=\"anexo.png\" \/><a class=\"hidden-download\" target=\"_blank\" rel=\"noreferrer\" href=\"https:\/\/gtecnologia.livehelperchat.com\/site_admin\/file\/downloadfile\/26212\/57bfae24728d2e943d98c28d3662922d\/(inline)\/true\"><\/a><\/div><\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:50:46] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Boa tarde Genivaldo<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:51:00] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Me informe por gentileza o link do portal de onde o Dr est\u00e1 realizando o download por gentileza<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:51:52] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\"><a href=\"https:\/\/web.clinux.com.br\/dicomvix\/bild\/\" class=\"link\" rel=\"noreferrer\" target=\"_blank\">https:\/\/web.clinux.com.br\/dicomvix\/bild\/<\/a><\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:52:17] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">paciente: S\u00f4nia Maria<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:52:24] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Rm Cardio<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:52:31] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">anydesk 759917886<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:53:37] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Protocolo 921972 ?<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:54:06] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">isso<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 14:54:13] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Ok<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:12:23] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Conseguiu verificar, o doutor de plant\u00e3o esta perguntando, pois tem umas urgencias pra laudar<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:16:45] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Estamos analisando<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:17:48] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Podemos desativar o portal antigo ?<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:18:01] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">ainda n\u00e3o<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:18:25] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">O pessoal esta ajustando o site que direciona pra o link<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:18:28] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Ent\u00e3o por enquanto ter\u00e3o que usar o antigo para downloads<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:18:32] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">acredito que este mes ja desativaremos<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:18:50] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">Porque para o download do novo funcionar, o antigo precisa ser desativado<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:22:21] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">blz, vou avisar a ADM<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:22:22] [GENIVALDO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">obrigado<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:22:41] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">A Genesis agradece pelo seu contato. <br \/>\nQuaisquer outras d\u00favidas estamos \u00e0 disposi\u00e7\u00e3o.<br \/>\nPe\u00e7o por gentileza, que avalie meu atendimento ao finalizar este atendimento via chat.<\/div><\/div><div class=\"lhc-user-name\">[11-05-2022 15:23:30] [FRANCO]<\/div><div class=\"msg-row\"><div class=\"msg-body\">FRANCO fechou o bate-papo!<\/div><\/div>",
"ticket": "",
"user": 11,
"cd_client": "1"
}

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#8 2022-05-12 05:09:29

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

I think after the chat has ended you delete the chat. If you delete a chat, chat related files are also deleted.

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#9 2022-05-12 11:55:01

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Re: Attachment does not open

Perfect, after an update the chats are being deleted, how can I not delete them and the files remain?

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#10 2022-05-12 11:56:02

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

Well, I don't know how you delete them and how that up to you to solve smile as you are deleting chat's not I smile

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#11 2022-05-12 12:07:32

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Attachment does not open

You have configured automatic chat deletion after specific time...
1652357237_delete.jpg

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#12 2022-05-12 12:08:22

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

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#13 2022-05-12 14:59:54

Edielcio
New member
Registered: 2022-05-11
Posts: 6

Re: Attachment does not open

Thank you very much

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