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#1 2021-05-20 11:32:27

Sylababa
New member
Registered: 2021-05-20
Posts: 3

Forms in the LiveHelperChat

Hey Guys,

I have a problem with the forms in the LHC. I have a form configured and I can also access it from my chat widget. Then an email is also sent to me after a person fills out the form. But in this mail there is too much information. I would like to not track all the information. Maybe the example below makes it clear:

Name - Tom
E-Mail - ***.de
Nachricht - asdasdasd

Anhang: "xxxxxxxxx"
--
IP - "87.155.xxx"
URL Referrer:"xxxx"

My problem is that I would like to include in the email after filling out the form not the IP, attachment and URL referrer. Is this possible?

Thank you in advance.

Tom

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#2 2021-05-20 11:48:20

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,834
Website

Re: Forms in the LiveHelperChat

Hi Sylababa, welcome in the live helper chat forum!

I think the only customization you can do is in the email template.
https://doc.livehelperchat.com/docs/smtp/

Live Helper Chat Documentation wrote:

Some of the e-mails comes from ***, where can I change that?

You have to edit mail templates. E.g http://demo.livehelperchat.com/site_adm … ilTemplate

Edit "From e-mail" and set proper sender e-mail.


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#3 2021-05-22 17:14:43

Sylababa
New member
Registered: 2021-05-20
Posts: 3

Re: Forms in the LiveHelperChat

Thank you very much! It works in this way.

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#4 2021-05-22 17:16:51

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,834
Website

Re: Forms in the LiveHelperChat

I'm happy to read you was able to resolve!
Thank you for your kind feedback.
Have a nice week end ☺️


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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