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#1 2020-09-03 14:49:55

codimcc
Member
Registered: 2020-09-03
Posts: 22

You are talking with our bot now...

Hi!

in case when proactive message trigger fires in the char header 'Live support' is diplayed. But as soon as any message has been posted by user into the chat the header becomes white and shows 'you are talknig with our bot now'
1599144298_screenshot_7.png

When usual bot is runnnig then bots name and avatar is displayed in the header. Any chances to achieve the same with proactive triggers?

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#2 2020-09-04 05:52:44

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,230
Website

Re: You are talking with our bot now...

In "System configuration -> Live help configuration -> Start chat form settings" you can choose to show operator profile smile and if you use themes it will show profile from theme settings.

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#3 2020-09-04 07:08:36

codimcc
Member
Registered: 2020-09-03
Posts: 22

Re: You are talking with our bot now...

remdex wrote:

In "System configuration -> Live help configuration -> Start chat form settings" you can choose to show operator profile smile and if you use themes it will show profile from theme settings.

my settings are following:

1599203215_screenshot_8.jpg
1599203223_screenshot_9.jpg
1599203232_screenshot_10.jpg
1599203257_screenshot_11.jpg

could you please clarify in more details?

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#4 2020-09-04 07:22:04

codimcc
Member
Registered: 2020-09-03
Posts: 22

Re: You are talking with our bot now...

Please look at the video

monosnap.com/direct/TZySvI1ZYaGtibriUZ5eECsXVYlzvY

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#5 2020-09-04 08:50:42

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,230
Website

Re: You are talking with our bot now...

Well for me all works... Perhaps you are running older version or smthg else...
https://github.com/LiveHelperChat/liveh … pl.php#L45

Or perhaps you have some override...

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#6 2020-09-04 09:19:40

codimcc
Member
Registered: 2020-09-03
Posts: 22

Re: You are talking with our bot now...

you are right. I have another version of this file. Thank you for the help!

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