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wecanbothwin

Member

Registered: 2018-09-06

Posts: 2

Can no longer transfer chats between departments

Hello, i'm hoping someone might be able to help.

our operators have always been able to see and transfer to other departments in our organization.  Suddenly at some point in the past week or so, they can no longer see any other departments that they are NOT a part of.  Administrators still can, but Operators cannot.   We have not made any changes to permissions or roles.   Was there a recent update that would have affected this?  is there a new permission I need to give to my operators?

Thank you!
Brian

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can no longer transfer chats between departments

Hi,

Yes correct there was a change what departments operator can see.

Dedicated section
https://doc.livehelperchat.com/docs/cha … -operators

https://doc.livehelperchat.com/docs/cha … ring-chat/

In permissions part

https://doc.livehelperchat.com/docs/cha … epartments