Live Helper Chat support forum.. Old google groups forum can be found here

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#1 2020-01-18 16:18:00

Registered: 2020-01-18
Posts: 1

Additional variables in visitors chat box

I searched for this to no avail, is there a means to add additional variables to the visitors chat box, eg. Telephone or Location etc. after their name and before their typed message box when Online, or indeed Offline?

Apologies if this has been covered and I missed it.


#2 2020-01-18 16:22:56

From: Italy
Registered: 2014-04-10
Posts: 3,723

Re: Additional variables in visitors chat box

Hi Heisenberg,
welcome on the live helper chat forum!

Have you looked into the settings, live helper configuration (tab), Start chat form settings?
This is the place where you can manage custom field.
If the position is not right and you cannot manage there maybe you need override the default template but i cannot help with that.

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