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#1 2019-11-27 20:27:04

aceletta
Member
Registered: 2019-11-26
Posts: 5

Widget appears offline

Hi
I'm logged in as an administrator, but the Widget appears offline,
Verify my operator profile and I am assigned to the department.
I update the site and randomly changes the status from online to offline

1574886580_screenshot_5.png

1574886407_aaaaaa.jpg


best regards
Aceletta

Last edited by aceletta (2019-11-27 20:29:47)

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#2 2019-11-27 20:30:35

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,496
Website

Re: Widget appears offline

Hi aceletta , thanks for opening a new thread.
In the forum seems not easy help you, you can try to start a chat with me from this page:
https://supporto.peopleinside.it/kb/faq.php?id=1

so we can chat and maybe i can take a look at the website that you not shared here.


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#3 2019-11-27 21:36:18

aceletta
Member
Registered: 2019-11-26
Posts: 5

Re: Widget appears offline

Thanks for your quick answer. I do not speak English I use google translate

The site is fravida . com

Last edited by aceletta (2019-11-27 22:30:50)

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#4 2019-11-27 21:37:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,496
Website

Re: Widget appears offline

Do you have set office hours?
https://livehelperchat.com/how-to-setup … -316a.html

Maybe you set to ignore operators status and follow work hours?


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#5 2019-11-27 21:53:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,496
Website

Re: Widget appears offline

Check also to be online here:
1574891596_sharedscreenshot.jpg


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]
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#6 2019-11-27 22:07:24

aceletta
Member
Registered: 2019-11-26
Posts: 5

Re: Widget appears offline

1574892572_00.jpg

1574892367_0.jpg

1574892393_1.jpg

1574892419_2.jpg

1574892438_3.jpg

Last edited by aceletta (2019-11-27 22:09:37)

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#7 2019-11-27 22:27:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,496
Website

Re: Widget appears offline

What PHP version are you using?
What version of LHC are you using?


lol PeopleInside - Live helper chat - free limited forum support!
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#8 2019-11-27 22:37:28

aceletta
Member
Registered: 2019-11-26
Posts: 5

Re: Widget appears offline

Live Helper Chat 3.25
PHP 7.0

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#9 2019-11-27 22:48:10

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,496
Website

Re: Widget appears offline

Umh Can you try with PHP 7.3?
When this issue started? Maybe someone changed some setting?

You can ask for the commercial support (link on my signature).
You can try to see if a new installation with default settings works.

Without having access to your installation is difficult from here say what can be.


lol PeopleInside - Live helper chat - free limited forum support!
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