Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2019-09-13 19:45:49

Yurii I
Member
Registered: 2019-09-13
Posts: 2

How to change widget template in hosted version of LHC

Hello there!
I ordered a hosted version of LHC (smartnews360.livehelperchat.com) So I have no ability to directly manipulate files and amend the code.

label to change

I need to change text "Your question*" to something more friendly. Could someone tell me how to do that?

Thanks for any help.

Last edited by Yurii I (2019-09-13 19:50:37)

Offline

#2 2019-09-13 19:50:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: How to change widget template in hosted version of LHC

Hi Yurii I ,
welcome in the live helper chat forum!

Thank you for your question and your purchase.
I forwarded this question and this topic to the chat owner who should reply shortly in the next hours.

If you get no reply let me know wink

Enjoy live helper chat and the week end!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2019-09-16 16:57:04

Yurii I
Member
Registered: 2019-09-13
Posts: 2

Re: How to change widget template in hosted version of LHC

Hello there
I have still no answer sad

Offline

#4 2019-09-16 20:12:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: How to change widget template in hosted version of LHC

Hi Yurii, thank you for your message and very sorry for the no answer.
I will try to forward this question to the chat owner again.

Maybe in the hosted version you cannot customize all... but i prefer the chat owner can confirm this to you.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#5 2019-09-16 20:43:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: How to change widget template in hosted version of LHC

You can also try the support channel suggested in the footer of the page https://livehelperchat.com/order/now


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#6 2019-09-17 08:31:41

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: How to change widget template in hosted version of LHC

Hi Yurii, i notice that remdex will try to reply you in the late evening.
In short you will need hide the start chat field in settings, live help configuration, start chat form settings, default settings than hide the field.
After do that you should use the custom html field in theme.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer