Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2019-09-11 20:18:23

bayanaask
Member
Registered: 2019-01-03
Posts: 32

Is there any way to log out agent?

I am thinking about if someone forgot to log out and chat status shows online. When customer start chat it ringing the department, but only one agent logged in forgot to log out. I want to force log out or stop ringing chat or inactive that agent.

I tried 2 different ways.

1. set 5 minutes to chat configure -> misc
1568232839_image_2019_09_11t19_46_36_889z.jpg


2. I also installed chrome extension and set.
1568233061_2019-09-11_15-14-52.jpg



Is there any other way?. I am thinking about why step1 does not working also step2 doesn't work.

Offline

#2 2019-09-11 21:15:31

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Is there any way to log out agent?

Hi bayanaask, what the option showed do is set the live chat offline if that was the only operator online and has inactivity.
You should not have live chat hours that ignore the operator status or chat will be online so you will hear ring the chat as all connected operator of a specific department are informed.


An admin can also edit operator profile and check offline checkbox maybe. Not sure, you need test.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer