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#1 2019-09-10 18:20:52

matrix
Member
Registered: 2019-09-10
Posts: 4

when i click on start chat button not working

when i click on start chat button not working
and nothing even loading page or etc.

[== Undefined ==]
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = 'https://bitgamer.ir/l/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/0/1?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

that my js code
use laste version
php 5.6
chmod 777

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#2 2019-09-10 18:44:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: when i click on start chat button not working

Hi matrix, welcome in the live helper chat forum!
I upgraded your forum account from new member to member.

Chmod folder 777 can be a security risk.
PHP 5.6 is old and can be a deprecated PHP version. Please look at: https://www.php.net/supported-versions.php

If your install is on localhost i cannot help you much because i cannot see the page on the web.
Be sure to use upgraded software also to use the last LHC version.


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#3 2019-09-10 18:53:53

matrix
Member
Registered: 2019-09-10
Posts: 4

Re: when i click on start chat button not working

no on web site but use old version now for working on website but new not working
https://bitgamer.ir/live/ old version work prefect
https://bitgamer.ir/l/ new vesion nothing work

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#4 2019-09-10 18:54:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: when i click on start chat button not working

Maybe is because of the wrong php version no more supported.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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#5 2019-09-10 19:01:15

matrix
Member
Registered: 2019-09-10
Posts: 4

Re: when i click on start chat button not working

1568142053_r.jpg
see code

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#6 2019-09-10 19:20:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: when i click on start chat button not working

Sorry, this screens seems doesn't help me.
I tested direct access on the last live helper chat and there are no issue.

You can also test the demo here: https://demo.livehelperchat.com/
I suggest to check your server error logs and to consider my previous replies.

If you need more deep support you can follow links on my forum signature.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#7 2019-09-10 23:35:25

matrix
Member
Registered: 2019-09-10
Posts: 4

Re: when i click on start chat button not working

i check with php 7.1+ but again nothing

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#8 2019-09-11 12:53:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: when i click on start chat button not working

Hi matrix, what i feel to suggest is to check your server error log.
Maybe can be useful also try a new installation without customizing too much files or settings.

As i told in the previous reply you can test the demo also i checked on my install and i have no issue... so the issue can be in some settings or in your server configuration.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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