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#1 2019-04-05 14:18:38

kaka
New member
Registered: 2019-04-05
Posts: 1

disable offline email??

Hi

is there any way to disable those emails?

<customer><country><deparment>Support request from user

since im using osticket extension I'm getting duplicated emails

Last edited by kaka (2019-04-05 14:19:56)

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#2 2019-04-05 14:56:10

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,300
Website

Re: disable offline email??

Hi kaka, welcome on the live helper chat forum.
https://forum.livehelperchat.com/viewtopic.php?id=2761
You cannot turn off offline message. You can just decide to hide widget when department is offline or maybe set some dummy email in the department settings.


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