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#1 2019-02-26 17:23:30

hernannes
Member
Registered: 2019-02-26
Posts: 9

users don't can see chat status as online.

I have five operators account, two are online, but my users don't see the chat as online, i want help.
The problem has in new version, before i don't have the problem, after update, the problem has here.

Sorry for my English..

Last edited by hernannes (2019-02-26 17:26:53)

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#2 2019-02-26 17:37:06

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

Hi hernannes,
welcome on the live helper chat forum!

Please check operators are assigned to the department in their profile.
Check also department settings and Misc settings (settings, live help configuration, chat configuration)

https://demo.livehelperchat.com/site_ad … fig#!#misc


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#3 2019-02-26 17:38:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

Check also you are using an updated version of PHP.
Suggested 7.2 or 7.3 http://php.net/supported-versions.php


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#4 2019-02-26 17:57:16

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

Before updating the chat work normally, after, if are any operator online, the status of chat choose to online, but the user see the mensage: "no operators online..", and the user can see all departments online.

Last edited by hernannes (2019-02-26 18:08:06)

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#5 2019-02-26 18:00:12

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

and all account are as active, no offline, are signed in all departments.

How to go back versions?

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#6 2019-02-26 18:05:02

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

What php version are you using?
What was your previous version of live helper chat?
Have you checked all settings suggested?


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#7 2019-02-26 18:10:50

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

before i used the chat version: 3.14, now: 3.21
current PHP version in my website: 5.6

the PHP version is a problem?

Last edited by hernannes (2019-02-26 18:14:13)

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#8 2019-02-26 18:41:11

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

PHP 5.6 should work fine but please try to upgrade.
Mysql version is updated?

https://forum.livehelperchat.com/viewtopic.php?id=3269

Do you have any error navigating live helper chat?
If the issue persist you can try to contact me on livechat i can try to do a quick look for free.

https://www.peopleinside.it/liveticket/kb/faq.php?id=1


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#9 2019-02-26 18:56:29

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

In the console of Google Chrome show the erro: "Uncaught TypeError: Cannot read property 'style' of null", but in old version show and work normally,

I will try contact you on livechat.

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#10 2019-02-26 19:25:29

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

1551209077_sem_titulo.png

i sse this mensage in my websit, but has operators online,

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#11 2019-02-26 19:41:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

Sorry, I miss your chat. I replied to your email address, you can try again.
If you are unable to chat or find me answering please try again later.
Thank you.


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#12 2019-02-27 11:51:46

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

i back to the old version, and Apparently i'ts worked normally, thank you very much for your help and time.

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#13 2019-02-27 17:54:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

Please try to upgrade again in future because software should be kept updated.


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#14 2019-02-27 18:25:29

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

i try again later, the problem has backed, and i have the old version, haha, i try again and back here to say if worked.

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#15 2019-02-27 18:42:44

hernannes
Member
Registered: 2019-02-26
Posts: 9

Re: users don't can see chat status as online.

what's the archive do the verification of online operators? i can search a "bug" and try fix.

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#16 2019-02-27 21:47:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: users don't can see chat status as online.

Sorry, i have no idea. I don't have any issue of this kind at the moment with the last version.
You can try to look on the GitHub page: https://github.com/LiveHelperChat/livehelperchat


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