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#1 2018-12-24 01:43:37

jakssonsantana
Member
Registered: 2018-12-16
Posts: 12

Synchronization and sound settings

The 'Play a new pending chat sound on a new chat request ' option in 'Synchronization and sound settings' does not seem to work because even unchecked the sound still rings with each new chat. Has anyone ever tested this function? Is there anything left to do? I would set up not to emit sound in new chats.

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#2 2018-12-24 09:22:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Synchronization and sound settings

Hi jakssonsantana ,
thank you very much for your report.

I am able to reproduce the issue so i open a GitHub topic:
https://github.com/LiveHelperChat/liveh … ssues/1294

You can subscribe and follow to receive updates about this.

Happy Holidays! smile


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#3 2018-12-24 13:27:51

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Synchronization and sound settings

Until this is not fixed you can turn off notification sound on the operator console.
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#4 2019-01-04 07:18:44

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 2,683
Website

Re: Synchronization and sound settings

  • This setting applies only to new user accounts then they first time opens chat application.

  • Existing accounts should manually disable/enable sound in their back office interface in top menu.

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