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#1 2018-07-24 22:54:38

Creativologist
Member
Registered: 2014-08-23
Posts: 63

Chat no longer working

www.pianowizardacademy.com

Clicking START CHAT does nothing.

This has worked for a couple of years.  Now has stopped.

If I expand the chat box, I get  HTTP ERROR 503

Please advise.

Vincent

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#2 2018-07-24 23:05:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: Chat no longer working

Hi, all is working fine on livehelper chat so maybe is your server or maybe your LHC and server apps are not kept updated.


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#3 2018-07-24 23:17:33

Creativologist
Member
Registered: 2014-08-23
Posts: 63

Re: Chat no longer working

Everything is up to date, including Live Helper Chat

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#4 2018-07-25 04:59:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: Chat no longer working

So please check with your host why the server error 503. Try to restart your server. You can also enable debug.
https://livehelperchat.com/how-to-enabl … t-58a.html

I am sorry for the issue you are having.


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#5 2018-07-25 17:37:50

Creativologist
Member
Registered: 2014-08-23
Posts: 63

Re: Chat no longer working

With Debug, when  I try to start chat (as a visitor) I see this:  (this is only a partial list)

Notice: Undefined index: freegeoip_key in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchat.php on line 484

Notice: Undefined property: stdClass::$country_code in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 451

Notice: Undefined property: stdClass::$country_name in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 452

Notice: Undefined property: stdClass::$latitude in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 453

Notice: Undefined property: stdClass::$longitude in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 454

Notice: Undefined property: stdClass::$city in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 455

Notice: Undefined property: stdClass::$region_name in public_html/livehelp/lib/models/lhchat/erlhcoreclassmodelchatonlineuser.php on line 455
ezcPersistentQueryException Object
(
    [originalMessage] => A query failed internally in Persistent Object: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'country_name' cannot be null Query: 'INSERT INTO `lh_chat` ( `nick`, `status`, `status_sub`, `status_sub_arg`, `status_sub_sub`, `sender_user_id`, `time`, `user_id`, `hash`, `ip`, `referrer`, `dep_id`, `email`, `user_status`, `support_informed`, `country_code`, `country_name`, `user_typing`, `user_typing_txt`, `operator_typing`, `operator_typing_id`, `phone`, `has_unread_messages`, `has_unread_op_messages`, `last_user_msg_time`, `last_op_msg_time`, `last_msg_id`, `mail_send`, `lat`, `lon`, `city`, `additional_data`, `session_referrer`, `wait_time`, `chat_duration`, `chat_variables`, `priority`, `chat_initiator`, `user_tz_identifier`, `user_closed_ts`, `lsync`, `online_user_id`, `unread_messages_informed`, `unread_op_messages_informed`, `reinform_timeout`, `auto_responder_id`, `transfer_timeout_ts`, `transfer_if_na`, `transfer_timeout_ac`, `transfer_uid`, `na_cb_executed`, `fbst`, `nc_cb_executed`, `remarks`, `operation`, `operation_admin`, `screenshot_id`, `tslasign`, `usaccept`, `chat_locale`, `chat_locale_to`, `unanswered_chat`, `product_id`, `uagent`, `device_type`, `pnd_time`, `cls_time`, `anonymized` ) VALUES ( :ezcValue1, :ezcValue2, :ezcValue3, :ezcValue4, :ezcValue5, :ezcValue6, :ezcValue7, :ezcValue8, :ezcValue9, :ezcValue10, :ezcValue11, :ezcValue12, :ezcValue13, :ezcValue14, :ezcValue15, :ezcValue16, :ezcValue17, :ezcValue18, :ezcValue19, :ezcValue20, :ezcValue21, :ezcValue22, :ezcValue23, :ezcValue24, :ezcValue25, :ezcValue26, :ezcValue27, :ezcValue28, :ezcValue29, :ezcValue30, :ezcValue31, :ezcValue32, :ezcValue33, :ezcValue34, :ezcValue35, :ezcValue36, :ezcValue37, :ezcValue38, :ezcValue39, :ezcValue40, :ezcValue41, :ezcValue42, :ezcValue43, :ezcValue44, :ezcValue45, :ezcValue46, :ezcValue47, :ezcValue48, :ezcValue49, :ezcValue50, :ezcValue51, :ezcValue52, :ezcValue53, :ezcValue54, :ezcValue55, :ezcValue56, :ezcValue57, :ezcValue58, :ezcValue59, :ezcValue60, :ezcValue61, :ezcValue62, :ezcValue63, :ezcValue64, :ezcValue65, :ezcValue66, :ezcValue67, :ezcValue68 )'
    [message:protected] => A query failed internally in Persistent Object: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'country_name' cannot be null Query: 'INSERT INTO `lh_chat` ( `nick`, `status`, `status_sub`, `status_sub_arg`, `status_sub_sub`, `sender_user_id`, `time`, `user_id`, `hash`, `ip`, `referrer`, `dep_id`, `email`, `user_status`, `support_informed`, `country_code`, `country_name`, `user_typing`, `user_typing_txt`, `operator_typing`, `operator_typing_id`, `phone`, `has_unread_messages`, `has_unread_op_messages`, `last_user_msg_time`, `last_op_msg_time`, `last_msg_id`, `mail_send`, `lat`, `lon`, `city`, `additional_data`, `session_referrer`, `wait_time`, `chat_duration`, `chat_variables`, `priority`, `chat_initiator`, `user_tz_identifier`, `user_closed_ts`, `lsync`, `online_user_id`, `unread_messages_informed`, `unread_op_messages_informed`, `reinform_timeout`, `auto_responder_id`, `transfer_timeout_ts`, `transfer_if_na`, `transfer_timeout_ac`, `transfer_uid`, `na_cb_executed`, `fbst`, `nc_cb_executed`, `remarks`, `operation`, `operation_admin`, `screenshot_id`, `tslasign`, `usaccept`, `chat_locale`, `chat_locale_to`, `unanswered_chat`, `product_id`, `uagent`, `device_type`, `pnd_time`, `cls_time`, `anonymized` ) VALUES ( :ezcValue1, :ezcValue2, :ezcValue3, :ezcValue4, :ezcValue5, :ezcValue6, :ezcValue7, :ezcValue8, :ezcValue9, :ezcValue10, :ezcValue11, :ezcValue12, :ezcValue13, :ezcValue14, :ezcValue15, :ezcValue16, :ezcValue17, :ezcValue18, :ezcValue19, :ezcValue20, :ezcValue21, :ezcValue22, :ezcValue23, :ezcValue24, :ezcValue25, :ezcValue26, :ezcValue27, :ezcValue28, :ezcValue29, :ezcValue30, :ezcValue31, :ezcValue32, :ezcValue33, :ezcValue34, :ezcValue35, :ezcValue36, :ezcValue37, :ezcValue38, :ezcValue39, :ezcValue40, :ezcValue41, :ezcValue42, :ezcValue43, :ezcValue44, :ezcValue45, :ezcValue46, :ezcValue47, :ezcValue48, :ezcValue49, :ezcValue50, :ezcValue51, :ezcValue52, :ezcValue53, :ezcValue54, :ezcValue55, :ezcValue56, :ezcValue57, :ezcValue58, :ezcValue59, :ezcValue60, :ezcValue61, :ezcValue62, :ezcValue63, :ezcValue64, :ezcValue65, :ezcValue66, :ezcValue67, :ezcValue68 )'
    [string:Exception:private] =>
    [code:protected] => 0
    [file:protected] => public_html/livehelp/ezcomponents/PersistentObject/src/persistent_session.php
    [line:protected] => 822
    [trace:Exception:private] => Array
        (

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#6 2018-07-25 17:52:02

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: Chat no longer working

I suggest to change Geo IP using MaxMind or different service. Are you using LHC 3.1 ?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#7 2018-07-25 19:15:52

Creativologist
Member
Registered: 2014-08-23
Posts: 63

Re: Chat no longer working

That was it!

Thank you very much.

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#8 2018-07-25 19:45:20

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: Chat no longer working

You are welcome smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#9 2018-07-25 19:45:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: Chat no longer working

Remember to disable debug smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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