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#1 2017-12-14 09:10:48

Dennis
Member
Registered: 2014-12-31
Posts: 60

Unable to export the closed chats

I have noticed this issue since v2.76

Expected this could get resolved, installed a latest v2.79 on a new server and facing the same issue.

Both the versions are on different servers like Linode and Godaddy and I have the same issue while exporting the closed chat info to excel

Please help.

Issue resolved by checking the other post in the same forum.

Just installed PHP-ZIP and it worked great.

Last edited by Dennis (2017-12-14 09:31:07)

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#2 2017-12-14 09:31:35

Dennis
Member
Registered: 2014-12-31
Posts: 60

Re: Unable to export the closed chats

Issue resolved, you can close the case.

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#3 2017-12-14 09:31:36

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Unable to export the closed chats

Hi Dennis,
in my case all is working.

Also seems your server get down when you try to export.
Are you on a shared hosting?

Are you able to reproduce the issue also in the demo https://demo.livehelperchat.com/site_admin/ ?
If you think you found a bug you can open a topic in GitHub but this at the moment seems not to be an LHC issue.
More info on my signature.


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#4 2017-12-16 03:07:16

Dennis
Member
Registered: 2014-12-31
Posts: 60

Re: Unable to export the closed chats

Installed PHP-ZIP on my apache and it resolved my problem

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#5 2017-12-16 08:37:10

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Unable to export the closed chats

Thank you,
this information can be useful!

So seem your server miss PHP-ZIP smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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