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#1 2017-12-11 06:53:19

itsloverboykunnu
Member
Registered: 2017-12-11
Posts: 3

live helper chat installation in plesk server

i installed the livehelper app in plesk hosting server which supports php, but it is not working.

http://chatbox.dreamswebtech.net/

Please check and help.

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#2 2017-12-11 08:42:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: live helper chat installation in plesk server

Hi itsloverboykunnu,
welcome on the live helper chat support forum,
thank you for your question!

Did you installed LHC from Plesk or did you download the zip package and installed it?
What version of PHP are you running?

Please try to see the below link:
https://forum.livehelperchat.com/viewtopic.php?id=2193

Are you on a shared hosting?
Shared hosting can not have necessary resource for host a live chat also sometimes you can violate hosting terms and conditions.
If you want a hosted chat is available:
https://livehelperchat.com/order/now

Seems some errors printed in your page talk about wrong path permission: this seem to be server issue not LHC issue.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#3 2017-12-11 08:49:07

itsloverboykunnu
Member
Registered: 2017-12-11
Posts: 3

Re: live helper chat installation in plesk server

I downloaded the zip file then installed on plesk.

php version is - 5.4.45
its hosted in shared windows hosting server.


also specify the resource required to run LHC in shared hosting environment

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#4 2017-12-11 08:49:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: live helper chat installation in plesk server

Well your PHP version is deprecated. You must have minimum PHP 5.6


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#5 2017-12-11 08:56:25

itsloverboykunnu
Member
Registered: 2017-12-11
Posts: 3

Re: live helper chat installation in plesk server

ok just changed the version to 5.6,
now please check what is the error
chatbox.dreamswebtech.net

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#6 2017-12-11 09:08:25

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,117
Website

Re: live helper chat installation in plesk server

Hi,
you can just do a search on the Internet about the error:
https://stackoverflow.com/questions/184 … owed-paths


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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