Offline email change

gwphillipson · 2017-09-14 08:59:23

Hi
I have build a website for a client and everything works OK except for the offline email notification. It appears to come to my email account as I set up live chat for them.
I changed the email etc under Logged user - Operator to use clients details so not sure what else I need to change.

Any help would be appreciated

Thanks
George

PeopleInside · 2017-09-14 09:02:35

Hi gwphillipson,
welcome in the live helper chat forum !

Thank you for your question.
You can set email preference under:

- settings, mail settings

you may want also check every deaprtment email address set and operator email.
I hope this will help you to fix your issue.
smile

gwphillipson · 2017-09-14 09:09:10

Hi PeopleInside
Is that the E-mail template as cannot find mail setting

PeopleInside · 2017-09-14 09:11:35

Is not email template is Mail settings.

gwphillipson · 2017-09-14 09:19:07

Hi PeopleInside
I cannot find mail setting, if I click on setting left panel all I get is:

PeopleInside · 2017-09-14 09:35:02

Thank you for the update.
Are you on a self-hosted Live helper chat?

Maybe you are not logged in as Administrator.

gwphillipson · 2017-09-14 09:53:29

Hi PeopleInside
Thanks for replay, will check that

gwphillipson · 2017-09-14 11:47:29

Hi PeopleInside
I'm logged in as admin and still do not have that option, as client is on 14 day trial, i'll get them to create a new account as they are going to upgrade to basic. That will allow the email to be sent to them

PeopleInside · 2017-09-15 08:57:32

Hi gwphillipson,
you are using an hosted version of live helper chat:
https://livehelperchat.com/order/now

On this version is possibile that email settings are not avaiable: you can edit your profile or you can edit departments info.
If you need support with your hosted account you can reply to the ticket you opened.

For public question you can continue to this topic.
Support for the hosted version is avaiable here:
https://livehelperchat.com/support-13c.html

anyway we can see if I can help you with your hosted account.

Regards,
Marco

Announcement

#1 2017-09-14 08:59:23

Offline email change

#2 2017-09-14 09:02:35

Re: Offline email change

#3 2017-09-14 09:09:10

Re: Offline email change

#4 2017-09-14 09:11:35

Re: Offline email change

#5 2017-09-14 09:19:07

Re: Offline email change

#6 2017-09-14 09:35:02

Re: Offline email change

#7 2017-09-14 09:53:29

Re: Offline email change

#8 2017-09-14 11:47:29

Re: Offline email change

#9 2017-09-15 08:57:32

Re: Offline email change

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