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#1 2017-03-06 08:09:33

imj13
Member
Registered: 2017-03-06
Posts: 2

Live Helper Chat not working after changing themes

After changing site themes the Live Helper not working properly. When I try to submit the form all I can see is the loader image and it loads forever. We have tried reinserting the generated code  but it is still not functioning.

Appreciate if you could advice me on how to rectify the problem. Here's the site https://www.els.edu.my/


Thank you in advance.

Last edited by imj13 (2017-03-06 08:13:10)

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#2 2017-03-06 08:15:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Live Helper Chat not working after changing themes

Hi imj13,
welcome in the live chat forum.

Are you using additional CSS in your widget theme?
When you talk about themes you mean widget theme?

Usually if you have no additional CSS your issue sound to be a server issue.
Please see:
https://forum.livehelperchat.com/viewtopic.php?id=2195

Hope it helps  smile


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#3 2017-03-06 08:45:18

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Live Helper Chat not working after changing themes

Hi,
you are using a very old chat version so I cannot support you.
Also seems your server give the error 503 service unenviable when try to start a chat in your widget: this can be an issue with your server /hostng.

First step is to try to use an updated version of live helper chat.
If the issue is the same maybe the issue is in the server or hosting configuration.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#4 2017-03-06 09:03:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Live Helper Chat not working after changing themes

After testing your situation your problem seems to be not relative to the "Header always unset X-Frame-Options" so the topic I linked is not your case.
In the console I see error 503 and this error come from your server.

I suggest to try a new install.
You can download last version of live helper chat here:
https://livehelperchat.com/article/static/5

and read how to install and setup here:
https://livehelperchat.com/ultimate-tut … -217a.html

You can also find how to update your old live chat here:
https://livehelperchat.com/article/view/63
but maybe is better try a new install in your case where you have issue or you can try to update and if the issue persist try a new install.

If the issues continue to be is something in your server smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#5 2018-10-13 11:38:37

msabbagh627
Member
Registered: 2018-06-27
Posts: 8

Re: Live Helper Chat not working after changing themes

Hi,

I have installed the latest version (3.09) at the time. According to the instructions in the below link:
https://livehelperchat.com/how-to-a-cha … -403a.html

I have pasted my bootstrap files into bootstrap.min.default.css. But no changes effect! I downloaded the bootstrap file from https://bootswatch.com/.
As to mention, I even changed the file name to bootstrap.min.css, but no changes. I cleared the cache, but no changes.

What am I doing wrong?

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#6 2018-10-13 15:40:22

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Live Helper Chat not working after changing themes

Hi msabbagh627,
sorry but support customizations are out of my free basic support.

I can only suggest to read the documentation and maybe read about the commercial support.
If you think your question should receive a reply for free just read here:
https://forum.livehelperchat.com/viewtopic.php?id=2255


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#7 2018-10-16 04:47:05

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 2,669
Website

Re: Live Helper Chat not working after changing themes

Hi,
Try to follow this tutorial. https://livehelperchat.com/how-to-use-d … -291a.html and enable debug output so you will see what exactly is going on.

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#8 2018-10-21 06:19:58

msabbagh627
Member
Registered: 2018-06-27
Posts: 8

Re: Live Helper Chat not working after changing themes

Wow! I changed the theme and it is wonderful! Thanks to LHC with this wonderful open source system!

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#9 2018-10-21 09:47:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Live Helper Chat not working after changing themes

Hi msabbagh627 , thank you very much for your kind feedback. I agree with you smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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