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#1 2015-12-24 19:02:41

olegfusion
Member
Registered: 2015-06-29
Posts: 32

Need suggestion about offline and online status of chat

Hello! I have a problem that can't understand how finally possible to fix.
I have 1 department and 1 chat, in this department 2 operators.

I setup working days each day 9-23 hours.
However the chat is online at any hour.

I tried to force offline status for both operators, then chat is going offline, all fine.

What should I do to make 9-23 hours working day able to work but still have online operators?
It's always online since I have jabber integration and connection on the phone that is never powered off.

Thanks for a tip.

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#2 2015-12-26 19:49:10

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,631
Website

Re: Need suggestion about offline and online status of chat

Hi,

Just in chat configuration set "Ignore users online statuses and use departments online hours"
E.g URL in demo https://demo.livehelperchat.com/site_ad … nfig#/misc

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