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martin.bocek

Member

Registered: 2015-03-30

Posts: 14

XMPP in user profile - direct notifications

Hello,

I am setting up Live Helper chat in our company. We are using our internal jabber server for notifications. I was just wondering - there is a 'XMPP' username filed in each user's profile. What is it used for? It would be great (optional) idea to send XMPP notifications to all department operators with XMPP username defined in their customer accounts.

This would be much more user friendly than to fill in list of 10 usernames for each department in department details. We have also set up multi user chat feature on our jabber server, but this in not very useful for us (poor new muc messages support on clients sides - Pidgin, Miranda,...)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

Hi,

Take a look at. It should be something similar to this
https://livehelperchat.com/openfire-pid … -363a.html

LHC can send notifications to groups, not only single users.

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

Dear Remigijus,
thank you for your reply and for your hard work. I have already set up group messages / multi user chat. But for some (company internal practical) reasons, this is not ideal for us.

Please take my idea as suggestion for future versions - option to send individual message (= notification for new chat request) to all operators in department to their XMPP username stored in their user profile would be great.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

Yes, I understood what you want to achieve if what you can also fill github issue. So it won't be lost.

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

Done, thank you

https://github.com/LiveHelperChat/liveh … issues/663

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

I am sorry for beeing such a pain in the *ss this morning, but this feature seems not to be working for us after update on 2.31. I have double checked everything - XMPP server is set in admin panel, test messages to my username works. Checkboxes in current department configuration are checked (Send XMPP messages to all department operators etc.), user has his XMPP username filled in (same username as for test message). No message come to my jabber client after new chat request.

Could you please advise, what am I doing wrong?

Thank you

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

Sorry, but here all works.

I really cannot tell a reason without taking personal look...

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

Just in case - some relevant screenshots. I have tried some config combinations on our new department, but did not figured out where the problem could be... Is someone else having the same trouble with this feature?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

Sorry still no idea, you will have to debug
https://github.com/LiveHelperChat/liveh … p.php#L204

Also make sure that user has assigned to your department you are testing.

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

Department is asigned, triple checked ;-)

Thanks for the link - I will try to find some time and to look. Thanks once again

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

And i have no idea, i'll try to test at home...

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: XMPP in user profile - direct notifications

Thanks for patient. Here is your fix.
https://github.com/LiveHelperChat/liveh … a48e8a264e

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: XMPP in user profile - direct notifications

Great, thanks. I am not able to test it at the moment, but I will download next update of LHC at the moment its available and I will give it a try.