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RCheesley

Member

From: Ipswich, UK

Registered: 2015-02-14

Posts: 4

Website

Feature request - Jira Integration

Hi folks,

Love the software, we're just trying the hosted version before looking at the locally installed.

I wondered if there were any plans for an integration with Jira, whereby a chat could allow creation of Jira issues?  There is a pretty robust API for Jira https://docs.atlassian.com/jira/REST/latest/ and I think this would be a huge bonus for the many organisations using Jira for their software development.  At a basic level, I'd like to be able to raise an issue against a project, and attach the chat transcript - maybe screenshots/screenshares?

We may be able to put some funds towards development if it's feasible.

Ruth

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Ruth Cheesley
CEO, Virya Group

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Feature request - Jira Integration

Hi,

Actually it's pretty simple, take a look at https://livehelperchat.com/osticket-extension-394a.html

If you would skype me, we could think of something. Like I do not have Jira account in any case i would need Jira API settings

As for price, i think 100$ - 200$ perhaps cheaper like the all hard work was already done with OsTicket extension. I ques even your developers could do that

RCheesley

Member

From: Ipswich, UK

Registered: 2015-02-14

Posts: 4

Website

Re: Feature request - Jira Integration

Thanks for the speedy reply, I'll see if the guys can take a look at the OSTicket one!

Ruth

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Ruth Cheesley
CEO, Virya Group