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jstobbe

Member

Registered: 2017-04-04

Posts: 15

Live support chatbox becomes IFRAME of site

Hello,

I have a live chat support, and it has become an iframe of the website.

Here is an example URL: https://mtlearn.net/live?id=430

This only does the "iframe" error on Chrome, as far as I can tell.

When a person "pops out" the live support chat widget, it displays properly. It only does the iframe thing when in widget form.

The chat support widget displays properly in IE, Firefox, and Safari

Any ideas?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

Hi,
I can open your chat widget without issue on Chrome.
Please paste a screenshot of the problem.

Thank you.
This issue can be related to your side.

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jstobbe

Member

Registered: 2017-04-04

Posts: 15

Re: Live support chatbox becomes IFRAME of site

Thanks for getting back to me. Here is a link to a screenshot

http://chilp.it/c046bd2

I fully realize the issue may be related to my side, as this issue doesn't happen on other domains. I wonder - is it a result of livehelper being installed on another domain other than mtlearn.ca ?

Thanks!

J

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

Hi,
your screenshot helped me to see that issue seems be present when your live chat is online.
Now your live chat is offline and I cannot see any issue.

You try to take the Embed code you have on that page and paste here:
http://htmledit.squarefree.com/
when your live chat is online and see if the issue happen also here.

If happen maybe the issue can be in customized code or settings in live helper chat,
if not maybe the issue can be related to your website templates... but I think issue is somewhere in your live helper chat or in your server configurations.

Is not easy understand why you have this issue from here.
You can try to contact me in live chat when you are online and maybe if you are unable to solve this I will see with you if I can help you.
Link for find me in live chat is in the footer signature of my post. 

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malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

i have same problem here..

first image is my "Live help Widget".when i click it ,it always show loading icon
second image is developer console network request data log...it happens when i click to open "Live help Widget".
but When a person "pops out" the live support chat widget, it displays properly..

how can i fix this isseue

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

Hi,
please see here:
https://forum.livehelperchat.com/viewtopic.php?id=2195

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jstobbe

Member

Registered: 2017-04-04

Posts: 15

Re: Live support chatbox becomes IFRAME of site

Malaka,

For me, the problem was solved by resetting Chrome.

This is happening in Chrome, yes?

https://support.google.com/chrome/answer/3296214

malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

this is my url
it happens on chrome and Firefox too.
im using cloudflare service.is it be a reason to this??

malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

i changed my live help chat hosting server to another server.
now its works fine.
this is link
so it is not browser error.
so how can i fix above 500 server error ???
thanks

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

https://forum.livehelperchat.com/viewtopic.php?id=2195

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malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

Thanks

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

You are welcome, malaka
you issue seems has been resolved: your widget is working now.

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malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

yes
because i changed my web server to another server..
i created .htacess file and follow instructions
but it cannot resolve my problem.so i changed my hosting server

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

Understood, in all case is your server issue,
something in the configuration. Only you have server control not me... error logs etc

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malaka

Member

Registered: 2017-06-10

Posts: 20

Re: Live support chatbox becomes IFRAME of site

yes.
thanks again

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live support chatbox becomes IFRAME of site

You are welcome.
Sorry to not have the direct solution for you.

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For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]