Chat does not provide correct information about the time spent

Techsup4 · 2017-01-25 19:07:32

Hello,

My name is Atanas Komsiyski. I am part of the Technical Support team of Antelope Audio.

We are currently using your product and we've got a couple of inquiries.

When we navigate to the chat lists tab , the IDs of the chats are not displayed. Also ,there is no option to search by chat ID.

When we are trying to extract the statistics for the time spent in each session, the system does not provide us with correct information.

Here's how we are trying to get the data:
1 - Navigate to "Chat lists"
2 - Mark "Information"
3 - Click "XLS with report"

This should provide us with a report about the time , chat ID etc.

We have tested this by simulating a session. When we checked the results the time spent in the session (while the session was active) wasn't correct.

This information is quite important for us, in fact the possibility to extract such information was one of the reasons that we chose your product. So far it does not work right.

Could you please let us know if either we are doing something wrong or there is an issue with the system ?

Best Regards,
Atanas

PeopleInside · 2017-01-25 19:42:58

Hi Techsup4,
welcome in the live helper chat forum and thank you for your first post!

Techsup4 wrote:

When we navigate to the chat lists tab , the IDs of the chats are not displayed. Also ,there is no option to search by chat ID.

Actually you cannot see the chat ID on the chat list.
You can request this on the official GitHub page here.
Please open one GitHub topic for each issue.

Thank you!
Have a great experience with the Live helper chat!

Techsup4 · 2017-01-25 19:53:29

Hi,

Thank you for getting back to me so quick.

The main issue is the data export ,as you can tell from the subject. Apologies for adding the inquiry about the chat IDs.
Let us have this thread regarding the data issue.

Best Regards,
Atanas

PeopleInside · 2017-01-25 19:55:17

Please report it on GitHub. I cannot solve this issue, you need open a report on GitHub.
Thanks smile
Chat owner will review it

Techsup4 · 2017-01-27 14:55:28

Hi,

Would you care to provide me with a link to GitHub ?

Best Regards,
Atanas

PeopleInside · 2017-01-27 19:35:28

I have already given to you in this topic discussion but no problem, I will give the GitHub direct link again.

peopleinside wrote:

You can request this on the official GitHub page here.

Last edited by PeopleInside (2017-01-27 19:35:46)

Announcement

#1 2017-01-25 19:07:32

Chat does not provide correct information about the time spent

#2 2017-01-25 19:42:58

Re: Chat does not provide correct information about the time spent

#3 2017-01-25 19:53:29

Re: Chat does not provide correct information about the time spent

#4 2017-01-25 19:55:17

Re: Chat does not provide correct information about the time spent

#5 2017-01-27 14:55:28

Re: Chat does not provide correct information about the time spent

#6 2017-01-27 19:35:28

Re: Chat does not provide correct information about the time spent

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