The customer representative's response is loaded repeatedly forever

kathybao · 2016-09-22 06:35:36

Hi ,

This is a fresh install with no customization.
After client submit the chat request, the representative responds. It seams normal from representative's window.
But from client's chat window, it repeats every 4-5 seconds.

And it seems the representative is typing forever.

Is this a known issue?

Best regards,
Kathy

PeopleInside · 2016-09-22 07:15:58

Hi,
thank you for your post / question in the forum!
From your screen seems not a clean install because some icon showed in the image is not the standard icon so maybe part of template has been customized.

After client submit the chat request, the representative responds. It seams normal from representative's window.
But from client's chat window, it repeats every 4-5 seconds.
1474526074_response.png

I AM not able to see in my install and in the live helper chat demo this issue.

And it seems the representative is typing forever.
Is this a known issue?

I think not. In my install 2.47 all works fine.
I can find today something I cannot explain. If I try the live helper chat demo
- https://livehelperchat.com/
- https://livehelperchat.com/demo-12c.html

I AM unable to see operator is typing and I AM unable to see visitor when is typing something.
Message are just sent when you press send.

I don't know why this happen.

Kathy your issue seems strange as from what I know this is not an know issue,
also I AM unable to reproduce.
If you want you can try to share (here or in private) the URL where your widget chat is installed so maybe someone can take a look
and see if is possible to find some issue on your install.

Are you using the last version 2.47?
From where you installed it? You have downloaded from livehelperchat.com?

Wish you a nice day!

kathybao · 2016-09-24 04:01:40

This error is related to the error in this link:https://forum.livehelperchat.com/viewtopic.php?id=2103

I fixed this error by doing this

1.Locate the httpd.conf file
2.Comment the code below
#<IfModule headers_module>
# <IfVersion >= 2.4.7 >
# Header always setifempty X-Frame-Options SAMEORIGIN
# </IfVersion>
# <IfVersion < 2.4.7 >
# Header always merge X-Frame-Options SAMEORIGIN
# </IfVersion>
#</IfModule>

3.Restart apache

Then the error in Chrome is gone. The repeated load error is gone too.

PeopleInside · 2016-09-30 08:43:16

Thank you for the feedback and solutions.

Announcement

#1 2016-09-22 06:35:36

The customer representative's response is loaded repeatedly forever

#2 2016-09-22 07:15:58

Re: The customer representative's response is loaded repeatedly forever

#3 2016-09-24 04:01:40

Re: The customer representative's response is loaded repeatedly forever

#4 2016-09-30 08:43:16

Re: The customer representative's response is loaded repeatedly forever

Board footer