Image not showing in widget box

faizsandbox · 2016-09-19 16:47:09

I have had live LHC for more than a year now...every thing was fine...suddenly the images are not showing up in the widget box, so also tried the latest LHC and having the same issue. Can some body help me solve this issue. Thanks in advance. Attaching 4 screen shots.

Last edited by faizsandbox (2016-09-19 17:27:28)

PeopleInside · 2016-09-19 16:49:27

Hi,
thank you for your question in the forum.
You need to resize the image at the correct dimension.
You can see the standard icon size from live helper chat demo also in the live chat present on the livehelperchat.com website.
Seems the size of your icon is too big so this is way you have a bad look of it.

PeopleInside · 2016-09-19 16:50:58

If the image is edited by you and the icon is never showed you need to go into LHC settings, widget template and here set the icon.
If you need more deep support share the url where your widget is can help me to see and understand better the issue.
Thanks.

faizsandbox · 2016-09-19 16:54:59

thx for the reply... Just to let you know...I did not modify any images or their sizes....it came as is with the package when i downloaded the script from here...

By the way what r the sizes i need to re size too?

Thx

God Bless you

PeopleInside · 2016-09-19 16:56:17

Hi,
please can you share the URL where your widget is? From here I can tell you where is the issue, maybe. Thanks.

faizsandbox · 2016-09-19 16:59:04

Marco B wrote:

If the image is edited by you and the icon is never showed you need to go into LHC settings, widget template and here set the icon.
If you need more deep support share the url where your widget is can help me to see and understand better the issue.
Thanks.

This is the site.

site link deleted by the user

Last edited by faizsandbox (2016-09-19 17:22:06)

PeopleInside · 2016-09-19 17:03:03

Thanks.
Your install seems to be not a clean install with default configuration. Seems you have edited something or you have created custom widget.
The image showed is this one: [URL removed for privacy by Marco B] and is taken from this same address.
Maybe is your hosting are redirecting this to this picture, maybe you have hot link protection on the server domain where you installed the LHC.

Last edited by PeopleInside (2016-09-19 17:17:14)

faizsandbox · 2016-09-19 17:08:27

Marco B wrote:

Thanks.
Your install seems to be not a clean install with default configuration. Seems you have edited something or you have created custom widget.
The image showed is this one: [url Link deleted by the user ] and is taken from this same address.
Maybe is your hosting are redirecting this to this picture, maybe you have hot link protection on the server domain where you installed the LHC.

Yes I have hot link protection on.....let me go and switch it off and see... BRB.

PS: I did not change/edit any thing in the script. I dont know howto as i am not a coder, dont know php.

Thx
God Bless You

Last edited by faizsandbox (2016-09-19 17:26:13)

faizsandbox · 2016-09-19 17:14:31

Marcop B

Thank you very much. You are right the Hot Link Protection was the real problem. went and switched off the hot link protection. "Live Helper Chat" displays the Images correctly.

Once again Thanks for the Great help. You r the best.

God Bless You and the Maker of the Script. for the good job.

Last edited by faizsandbox (2016-09-19 17:32:56)

PeopleInside · 2016-09-19 17:16:38

Hi,
I AM very happy to read your problem is solved.
Thank you for your feedback and your kind words.

Wish you a great time!
Enjoy!

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#1 2016-09-19 16:47:09

Image not showing in widget box

#2 2016-09-19 16:49:27

Re: Image not showing in widget box

#3 2016-09-19 16:50:58

Re: Image not showing in widget box

#4 2016-09-19 16:54:59

Re: Image not showing in widget box

#5 2016-09-19 16:56:17

Re: Image not showing in widget box

#6 2016-09-19 16:59:04

Re: Image not showing in widget box

#7 2016-09-19 17:03:03

Re: Image not showing in widget box

#8 2016-09-19 17:08:27

Re: Image not showing in widget box

#9 2016-09-19 17:14:31

Re: Image not showing in widget box

#10 2016-09-19 17:16:38

Re: Image not showing in widget box

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