Is it Possible to Change the content of the Need Help Tooltip

dmz_vul01 · 2016-09-01 08:05:37

Is it Possible to Change the content of the Need Help Tooltip if yes kindly guide me the steps as i am not having much knowledge of how ti write this code.

PeopleInside · 2016-09-01 08:26:10

Hi,
you have to go on settings and create a widget template, then you will be able to edit the text and color of the Tooltip.

Have a nice day!

dmz_vul01 · 2016-09-02 07:10:28

Kindly please share the steps for the same as i am unable to do the same.

PeopleInside · 2016-09-02 08:03:36

WoW, I can do for you but you have to famigliarize with Live Helper Chat settings if you want understand and use LHC.

Settings >> live help configuration > widget themes > New

After created the widget you should set as default
Settings >> live help configuration > default theme

utfifa2016 · 2016-09-05 01:59:48

It's good to see this information in your post.

dmz_vul01 · 2016-11-12 08:32:43

Hello Thanks for the help now i have another query is it possible to install live helper chat on another domain and server and call it on an different domain and server ?

dmz_vul01 · 2016-11-12 09:03:36

Like we have installed live helper on abc.org through softculous annd we need to call it in abc.in so is it possible if yes kindly suggest the steps

PeopleInside · 2016-11-12 09:18:26

Hi dmz_vul01,
how are you? Thanks for your question.

If your Live helper chat is installed on the domain A and you want have a Live chat widget in the domain B you have just normally to generate Embed code leaving also the domain field empty, than past your Embed code in the domain B website.
All should work fine.

If you have issue please update me here by describing the issue you are encountering: I will be happy to assist you.
Wish you a great time!

PeopleInside · 2016-11-12 10:12:20

Your Embed code works well if you try to paste on here http://htmledit.squarefree.com/
so maybe there are a conflict with your website template.
Put the Live helper chat embed code in the footer is correct.
Maybe you have to find the right position try to move the code from before </footer> to the top as first code row.
If that not work maybe try in header if you have that file.

If issue persist we have to find other way to fix the issue.
You can have just one Embed code in the website.

PeopleInside · 2016-11-12 10:30:37

Install a not SSL chat in a SSL site can create issue.
You may want try to install a certificate where your live chat is or move / do a clean install of the chat where you have SSL than this may solve your issue.
dmz_vul01

Let me know, thanks

dmz_vul01 · 2016-11-13 13:02:49

Installed SSL on the site where live helper is installed kindly please now help me to force use ssl

PeopleInside · 2016-11-13 13:03:36

Ok I will assist you in 10 minutes. Thanks.

You have to put this code inside your .htaccess maybe on your root .htaccess

RewriteEngine On 
RewriteCond %{SERVER_PORT} 80 
RewriteCond %{REQUEST_URI} folder 
RewriteRule ^(.*)$ [url]https://www.example.com/folder/$1[/url] [R,L]

folder should be replaced by your livechat folder name, and url should be correct as your url is with your domain whiteout www. as you are not using it.
Than you can generate the Embed code and past in your website.

Seems you have istalled LHC in root not in a folder so code should be:

RewriteEngine On 
RewriteCond %{SERVER_PORT} 80 
RewriteRule ^(.*)$ https://www.example.com/$1 [R,L]

in your case.

Last edited by PeopleInside (2016-11-13 13:27:52)

PeopleInside · 2016-11-13 13:47:34

Your issue is now resolved. Chat is working fine.

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#1 2016-09-01 08:05:37

Is it Possible to Change the content of the Need Help Tooltip

#2 2016-09-01 08:26:10

Re: Is it Possible to Change the content of the Need Help Tooltip

#3 2016-09-02 07:10:28

Re: Is it Possible to Change the content of the Need Help Tooltip

#4 2016-09-02 08:03:36

Re: Is it Possible to Change the content of the Need Help Tooltip

#5 2016-09-05 01:59:48

Re: Is it Possible to Change the content of the Need Help Tooltip

#6 2016-11-12 08:32:43

Re: Is it Possible to Change the content of the Need Help Tooltip

#7 2016-11-12 09:03:36

Re: Is it Possible to Change the content of the Need Help Tooltip

#8 2016-11-12 09:18:26

Re: Is it Possible to Change the content of the Need Help Tooltip

#9 2016-11-12 10:12:20

Re: Is it Possible to Change the content of the Need Help Tooltip

#10 2016-11-12 10:30:37

Re: Is it Possible to Change the content of the Need Help Tooltip

#11 2016-11-13 13:02:49

Re: Is it Possible to Change the content of the Need Help Tooltip

#12 2016-11-13 13:03:36

Re: Is it Possible to Change the content of the Need Help Tooltip

#13 2016-11-13 13:47:34

Re: Is it Possible to Change the content of the Need Help Tooltip

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