Announcement

ken.traub

Member

Registered: 2016-08-10

Posts: 4

Closed Chats

I noticed all chats are staying in active or pending.  Isn't there supposed to be a closed chat column on the dashboard?  It mentions it in the documentation, but neither my install nor the demo shows it. It has transferred, active, and pending.  Am I missing a setting?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Closed Chats

Hi,
If you navigate into LHC menu you will be able to find "Chat list" here you are able to see closed chat.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

ken.traub

Member

Registered: 2016-08-10

Posts: 4

Re: Closed Chats

But according to Home page dashboard widgets order under chat configuration->Misc.  closed_chat is a widget that should be on the dashboard and it is not.  Supported: online_operators, departments_stats, online_visitors, pending_chats, unread_chats, transfered_chats, active_chats, closed_chats.  Is this a bug?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Closed Chats

Good question. Sorry but I AM in vacation and can't test. If you have on your settings closed_chat and is not showed you should find the github link on the livehelperchat home age and open a topic on github about this issue.  Can be a bug but I cannot test now. Thank you

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

ken.traub

Member

Registered: 2016-08-10

Posts: 4

Re: Closed Chats

Thanks for the reply.  I have submitted an issue form on github for this issue.