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fabricioviana

Member

Registered: 2016-07-11

Posts: 1

API isonline and Invisible Mode

Hello.

I have just one operator logged in DashBoard.

API restapi/isonline is showing "isonline": true even if I turn "Change my visibility to visible/invisible" to "invisible" (eye icon on the upper right).

Is there a way to be invisible to restapi/isonline ? I want to be able to check my dashboard without showing online to users.

I tried change Home >> Chat configuration >> "Ignore users online statuses and use departments online hours" options but no success.

Regards
Fabricio

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: API isonline and Invisible Mode

This seems to be your issue: https://livehelperchat.com/how-to-setup … -316a.html

Seems you setup hours to ignore operator status.
Hope it helps.
Have a good time :-)

So go on your department and check to not have active online work hours.

Last edited by PeopleInside (2016-07-11 21:05:02)

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