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#1 2016-06-16 14:24:53

candro
Member
Registered: 2016-05-25
Posts: 13

Waiting for available socket

Hello! Faced with such a problem that the admin tab open in your browser extension installed for chrome and open a chat site where the code is set, says that waiting for available socket. What to do? What could be the problem?
I use:
- nodejshelper (node.js, redis, socket.io)
Thank you in advance for your cooperation.

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#2 2016-06-16 14:27:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

Hi,
this can be because you activated some option who should be not active if you don't know how to configure.
One of this can be in screen sharing at site_admin/chat/listchatconfig#/screen-sharing

You turned on but you do not have necessary files so please try to deactivate it.


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#3 2016-06-16 14:34:01

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

Hi,
this can be because you activated some option who should be not active if you don't know how to configure.
One of this can be in screen sharing at site_admin/chat/listchatconfig#/screen-sharing

You turned on but you do not have necessary files so please try to deactivate it.

Thanks for the quick response! But even if we turn off all that is there, then the problem disappears. What could be more?

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#4 2016-06-16 14:36:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

I can suggest to disable all on that page. Also keep NodeJs and the last field empty, only the center field should be as the demo. Try if is solved , try to clean cache also in LHC Setting > Celar Cache


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#5 2016-06-16 14:37:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

Also try to acces to the web version without extension. The error are the same or you do not have errors?


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#6 2016-06-16 14:45:25

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

I can suggest to disable all on that page. Also keep NodeJs and the last field empty, only the center field should be as the demo. Try if is solved , try to clean cache also in LHC Setting > Celar Cache

I tried to disable all on one point is nothing is on and clear the cache after each operation, but the problem remained.
The error console no. I guess that is an extension for chrome, but what is not clear. There is also socket.io starts and turns.
But to use the web version is better, and in my qt application does not want to work, even if downloaded from github and collect. After entering the login and password, nothing happens. So we decided to stay at the Web version.

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#7 2016-06-16 14:47:23

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

Hi, thank you for your feedback. I think web version is better. I suggest to not use Chrome because Chrome has recently introduced a BUG where ig you have notification ON and browser minimized or not showed in first view you are not alert of new chat. Suggest Firefox.


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#8 2016-06-16 14:50:31

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

Hi, thank you for your feedback. I think web version is better. I suggest to not use Chrome because Chrome has recently introduced a BUG where ig you have notification ON and browser minimized or not showed in first view you are not alert of new chat. Suggest Firefox.

And livehelperchat unless there is an extension for Firefox?

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#9 2016-06-16 14:51:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

No, there aren't. You don't need it, you can turn notification on and use the browser.


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#10 2016-06-16 14:57:42

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

No, there aren't. You don't need it, you can turn notification on and use the browser.

Thank you! I'll try that.

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#11 2016-06-17 07:31:08

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

By the way, if the chat tab is opened for a long time, the computer begins to slow down. What do I do not know, chat is good ....

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#12 2016-06-17 08:33:07

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

neutral  Don't know smile


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#13 2016-06-20 08:58:36

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

I realized what the problem is. The problem turned out to socket.io because it sends too many requests and why the Web sockets do not work.
Here's how to look my requests.
c725dbd9fbe5439fb5d56644f4da16eb.png
Here are the questions on the demo from the developer.
870b332f12924be1ab42c52735333e3f.png
I somehow did not send web sockets.

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#14 2016-06-20 09:00:20

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

smile Thank you for the feedback smile


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#15 2016-06-20 09:04:42

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

smile Thank you for the feedback smile

But what I did not, and did not understand. Can you tell?

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#16 2016-06-20 09:17:07

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Waiting for available socket

I AM sorry, I cannot assist you with this because I don't know how to help you about this issue.
roll


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#17 2016-06-20 11:10:27

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

Marco B wrote:

I AM sorry, I cannot assist you with this because I don't know how to help you about this issue.
roll

It is a pity, just tired to suffer with this problem. From the developer's demo in general appeared such a request wss://ws.livehelperchat.com/socket.io/?EIO=3&transport=websocket&sid=lBOdH9wd3vKZrqCeAG7J

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#18 2016-06-20 11:57:37

candro
Member
Registered: 2016-05-25
Posts: 13

Re: Waiting for available socket

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#19 2016-06-22 19:38:23

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Waiting for available socket

These errors means installation was not correctly done. Please follow documentation
https://livehelperchat.com/node.js-supp … -255a.html

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