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filip

Member

Registered: 2016-04-11

Posts: 4

screenshare not working....

hi i need a little help with screenshare... firewall block nothing and there is my nginx config... still cannot run screenshare succesfull

server {
    listen 80;
    listen [::]:80;

    access_log /var/log/nginx/help.log;
    error_log /var/log/nginx/help.log;
      
    server_name    www.help.cdesk.selfip.com help.cdesk.selfip.com;
    return         301 https://$server_name$request_uri;
}

server {
    listen 443 ssl;
    listen [::]:443 ssl;

    include snippets/snakeoil.conf;

    access_log /var/log/nginx/help.log;
    error_log /var/log/nginx/help.log;
   
    server_name help.cdesk.selfip.com;
    return 302 $scheme://www.help.cdesk.selfip.com$request_uri;
}

server {
    listen 443 ssl;
    listen [::]:443 ssl;

    include snippets/snakeoil.conf;
    server_tokens off;

    access_log /var/log/nginx/help.log;
    error_log /var/log/nginx/help.log;
   
    server_name www.help.cdesk.selfip.com;

    root /usr/share/nginx/html/livehelpdesk;
    index index.php;

    include snippets/gzip.conf;

    location / {
        include snippets/help-root.conf;

        add_header Pragma public;       
        add_header Access-Control-Allow-Origin *;
        add_header Cache-Control "public";
    }

    location /design {
        allow all;
    }

    location /cache {
        allow all;
    }

    #location /index.php/site_admin/cobrowse/mirror/ {
    #    allow all;
    #}

    #location /index.php/site_admin/chat/syncadmin/ {
    #    allow all;
    #}

   
    location ~* \.io {
      proxy_set_header X-Real-IP $remote_addr;
      proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
      proxy_set_header X-NginX-Proxy true;
      proxy_pass http://www.help.cdesk.selfip.com:9080;
      proxy_redirect off;
      proxy_http_version 1.1;
      proxy_set_header Upgrade $http_upgrade;
      proxy_set_header Connection "upgrade";
      proxy_set_header Host $http_host;      
    }   

    location /wsnodejs/ {
      proxy_set_header X-Real-IP $remote_addr;
      proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
      proxy_set_header X-NginX-Proxy true;
      proxy_pass http://www.help.cdesk.selfip.com:9080;
      proxy_redirect off;
      proxy_http_version 1.1;
      proxy_set_header Upgrade $http_upgrade;
      proxy_set_header Connection "upgrade";
      proxy_set_header Host $http_host;      
    }   
   
    location ~ \.php$ {
        include snippets/help-root.conf;
   
        add_header Pragma public;       
        add_header Access-Control-Allow-Origin *;
        add_header Cache-Control "public";
    }
   
    location ~ /\.ht {
        deny all;
    }
}

nodejs is running.... but still cannot get working screenshare //no js or network errors occurs
also i have now a lot of traffic running since i added option socket.io path.... but doestn see screenshare or request for screenshareworking. (FOR TEST OF THIS CONFIG IS NEEDED TO ADD IP TO LOCALHOST....)

Last edited by filip (2016-04-11 15:07:03)

filip

Member

Registered: 2016-04-11

Posts: 4

Re: screenshare not working....

edited to just cdesk cdesk.selfip.com ... still not working
have msg... [{"base":""},{"lmsg":""},{"finished":{"status":true,"text":"Screen sharing session has finished"}}]

Last edited by filip (2016-04-11 15:17:18)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: screenshare not working....

Sorry,
can't help you with that.

Screen share can be not perfect, other user having some issue.
For now the chat owner are very busy and maybe cannot give free support but it's good to try to post on the live helper forum.

Sorry I can help only with basic things.

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yargosaurus

Member

Registered: 2016-03-18

Posts: 13

Re: screenshare not working....

edited to just cdesk cdesk.selfip.com ... still not working
have msg... [{"base":""},{"lmsg":""},{"finished":{"status":true,"text":"Screen sharing session has finished"}}]

Filip,

Please check this thread and see if it covers your problem.

https://forum.livehelperchat.com/viewtopic.php?id=1774

Long story short, do screen sharing from the chat widget.

filip

Member

Registered: 2016-04-11

Posts: 4

Re: screenshare not working....

hi thx... do you have some test page you can share? thus i dont know which widget you mean. (whole iframe from offical page?)

filip

Member

Registered: 2016-04-11

Posts: 4

Re: screenshare not working....

hi if anyone want page for use i have it... works perfectly (except i cannot click on direct links to dont loose screenshare or i cannot have enabled js)