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yargosaurus

Member

Registered: 2016-03-18

Posts: 13

Re: Co-browsing doesn't request user permission

I confirmed on my end, it has nothing to do with any sort of firewalling.

I also used a Windows box, outside of my network, behind a Linksys type device, and it will not work on the demo site as well.  The eye shows the line through it, like on everthing I have seen so far.

Tested Chrome and FF.

Maybe we should be looking at working versions of browsers?

yargosaurus

Member

Registered: 2016-03-18

Posts: 13

Re: Co-browsing doesn't request user permission

I even tried - Firefox 34 on Lubuntu (kernel 3.16), per zets post above.

Same results, the eye with the line through it.

The demo site is having some troubles, btw.  It might need some services restarted or a reboot.

zet

Member

From: Lehrte, Germany

Registered: 2016-03-05

Posts: 18

Website

Re: Co-browsing doesn't request user permission

Are you putting this into the index.php file?  I have an idea of what it is doing, but I don't quite understand where this would go.  Once I understand where it goes, I'll figure out what exactly is happening, and will then test it.

I suspect this line has something to do with it:
po.src = '//demo.livehelperchat.com/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true?r='+referrer+'&l='+location;

As it is pulling in data from offsite.

Tomorrow I'll try wiring past the FW and seeing what happens.

You're lines are confusing me. If you don't have a similar client page installed somewhere on your domain (name it test.html ... whatever) - co-browsing of course will never work. That's why:

- copy it via FTP to www.yoursite.com/test.html
- open www.yoursite.com/test.html in your browser (and you'll notice the chat widget)

- from a different browser or machine login to https://demo.livehelperchat.com/site_admin/user/login

Now, that we have both a "client" browser sight and an "operator" browser sight ...

- switch to the client and start a chat like ...

- switch to the operator window and pick up and open the client's request ...

- you might want to give a friendly answer first like ...

- then click on the blue eye and a new window will pop up

- click on the larger blue eye in the popup window

- back in the client window the share request pops up

- Confirm, and sharing will be established.
(Moving the cursor in the client window will move the cursor in the operator window, too)

- when done, drop the connection by clicking onto ...

Last edited by zet (2016-03-24 12:10:59)

yargosaurus

Member

Registered: 2016-03-18

Posts: 13

Re: Co-browsing doesn't request user permission

You're lines are confusing me. If you don't have a similar client page installed somewhere on your domain (name it test.html ... whatever) - co-browsing of course will never work. That's why:

Thank you for taking the time to post all of that.  I think you just made everything fall into place, zet.

***, how may I ask do you start up your remote sessions?  I have a funny feeling I just bumped into the "switch", thanks to, zet.

When I test mine, I log in as an administrator.  I then go and use a private session and pop up the chat url.  If you are using the demo site, it would be:  https://demo.livehelperchat.com

I enter my question, click "Start Chat" and then from that point, if you go back to the Admin portion, click the blue eye, you do not get the prompt to allow remote access on the client side.

---

Now...;)

Doing it zets way.  The way that I haven't gotten into production yet, because I'm still troubleshooting this part...ironic...uses the freakin widget for LHC chat.  Start a chat from the widget, not the actual chat window.  From there, wen you click on the blue eye, it all works as expected.  At least I think so.  Modsecurity needs some fixing, but I think it's all going to work now.  I can see the prompt to allow remote access and then modsecurity went nuts.

Once I get some fixes in place, I'll report back.

Just wanted to post this, this is progress.

Again, thank you, zet.

yargosaurus

Member

Registered: 2016-03-18

Posts: 13

Re: Co-browsing doesn't request user permission

Alrighty, I think that is it.

So it looks like this is a bug.  The functionality works from the widget, but not directly from the actual chat page, such as on:  https://demo.livehelperchat.com

As a work around, i'll load up some widgets through the page.

A quick question though...I am beginning to wonder if I misunderstood.  This isn't like VNC or something like that, strictly running in the browser is it?

Cobrowsing will allow you to see what is on the users webbrowser only?  And only the pages that you have the widget loaded on?