Automatically close chat when customer gives up waiting

gabriel.junqueira · 2016-03-23 19:02:14

Hello everyone,

I'm trying to find out if there is an option to automatically close the chat when a customer gives up waiting.

My situation today:

- My client sees that there are many people on the line, so he gives up and leaves the chat. But his chat keeps on the line, so it counts to the line number.

I want that if a customer gives up, his chat is automatically closed. I will be able to check it on reports, afterwords.

important: I dont want to put a time limit of wait. This is different

Thanks in advance!!

gabriel.junqueira · 2016-03-23 19:16:10

PS: I tried the cronjob in "Maintance" but it didnt work...

PeopleInside · 2016-03-23 19:30:57

Hi gabriel.junqueira,
thank you for your post in the forum!

I cannot help you with that as id advanced configuration and I can provide only basic support.
You can look at https://livehelperchat.com/documentation-6c.html or also in the news for find a the version when this feature has been added and find if there are help, instruction.
Have a great time!

This is all help I can give to you fr this issue but maybe the topic can receive other replies.
Thank you!