Announcement

Graham Foster-Brown

Member

Registered: 2014-05-22

Posts: 14

Life Help Offline?

I have ticked something or unticked something as on my desktop chat support the little offline/online is showing green but on my websites its showing Offline , but it still allows you to chat???

kiwitradingpost.com

gnfbsolutions.com

https://groups.google.com/forum/#!topic … JfI2NNPyCY

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Life Help Offline?

Hi,

Desktop app uses mouse movement to detect is someone at computer or not. You can increase this timeout in settings.xml file.
As soon you move a mouse it send request to your server and sets it's status as online. So even then you click offline widget status it allows to start a chat.

Chat status does not change automatically at website, website has to be refreshed.

That's the only idea I have at the moment. But in general all works here...

Graham Foster-Brown

Member

Registered: 2014-05-22

Posts: 14

Re: Life Help Offline?

I was trying to figure out the department dispalying which website the call comes form and I was changing things around i think the only area i played in was the departments section thats when i noticed that it wasnt showing as online .
i have gone to my site
kiwitradingpost.com and it still shows to me as being offline even when i move the mouse and change pages also the proactive chat invites dont happen after i setup
I bet its just one tick box form working! this software may be above my pay grade! and i was so close with it

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Life Help Offline?

Please check to what department you are assigned as operator. You just missed something and i really have no idea what.

Graham Foster-Brown

Member

Registered: 2014-05-22

Posts: 14

Re: Life Help Offline?

Thats Ok unfortunatly i have to find the solution I'm like that!~

Graham Foster-Brown

Member

Registered: 2014-05-22

Posts: 14

Re: Life Help Offline?

I was only assigned to All departments so i selected all the others as well

Graham Foster-Brown

Member

Registered: 2014-05-22

Posts: 14

Re: Life Help Offline?

Well selecting all the departments seems to have solved the issue thanks