https

Modelbus · 2016-03-03 18:03:03

Hi,

New on this forum. My webshop is https. I installed the chat and now the https is gone.

How can I install it proper??

I deleted the chat temporaly, because no https is against our law.

Simon

Modelbus · 2016-03-03 18:11:56

Hi,

Sorry, just found it. tongue

PeopleInside · 2016-03-03 18:13:26

Hi Modelbus,
thank you for posting a question in the Live Helper Chat Forum.

I AM happy to hear that you have resolved your issue.
If you need more help you can follow this topic for the same issue and open a new one for other issues.

Have a great time!

Modelbus · 2016-03-03 18:59:42

Marco B,

Hi,

I was happy, but still no https. Strange. sad

This is a snipped of the code: o.src = 'https://www.modelbus.nl/

Simon

PeopleInside · 2016-03-03 19:28:06

Hi Modelbus (Simon),
you can reach me in live chat and I will try to assist you.
In my signature you will find the link for chat with me.

Is your live chat installed in the same domain or is installed in different domain?
I need to see the issue on your website or is difficult understand what is wrong.
Consider to make a screen shot or a video.

You can share in the forum or just contact me privately from the link in the signature (UnOfficial Free limited support)
Thank you!

PeopleInside · 2016-03-03 19:34:11

You are using version superior to 2.40
I inform you version superior to 2.40 are affected by a BUG who made not work in the widget the offline form... so if your operator redirect user to contact form or user are redirected because no reply from department... the user will be unable to send message.

Here: https://github.com/LiveHelperChat/liveh … issues/836 you can find the BUG and also link for download version 2.40 who is not affected.
Just made backup of folder and database of your LHC and replace the file with 2.40 just only the file you upload by following the update procedure.

This will solve the BUG for now and we have to wait will be fixed.

Regarding your SSL issue:
Your website seems to work fine now, I can see SSL and also the live chat.

Modelbus · 2016-03-03 19:44:30

Michel,

Thanks for the info. I will try the backup. How is not my thing yet.

Simon

PeopleInside · 2016-03-03 19:51:44

Thank you Simon, happy to see you have resolved with SSL.
Have a great Time!

Modelbus · 2016-03-04 08:41:01

Marco,

The https item still worries me. When I type Modelbus.nl in google there is no https. When I type it in the search and the click on it, there is the https.

Further I cannot change the hight of the box where I type the message, although I change the hight of the widget and even the popup.

Hope to hear.

Simon

PeopleInside · 2016-03-04 10:36:20

Hi Modelbus,
at the moment you cannot customize the input box size of LHC, there is not settings in LHC for do that.

You can try with CSS code in theme widget ... but you have to know CSS and I don't know if work, should work... but there are no direct setting for set this, actually in LHC.

Regarding https, this is an issue with your server configuration. You have https but you are not forcing it.
For force it and allow only https you need an .htaccess file on your root.
You can follow this instruction:
http://www.inmotionhosting.com/support/ … ccess-file

Let me know about your issue if is resolved.
Thank you!

Last edited by PeopleInside (2016-03-04 11:26:59)

Modelbus · 2016-03-04 15:24:48

Marco,

Thanks. I will see what the codes will bring.

Maybe the size of the inputbox can be changed. But what I mean is I think the widget?? That is standard 300 x 340.

Regards,

Simon
modelbus.nl

PeopleInside · 2016-03-04 15:26:20

You can edit the widget size when you generate Embed code by using the design tab.
Hope it helps,
have a great time!

Modelbus · 2016-03-04 15:55:14

Marco,

The https struggled on.

RewriteEngine On
RewriteCond %{HTTP_HOST} ^modelbus.nl [NC]
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.modelbus.nl/$1 [R,L]

Is this correct?? cool

Simon

PeopleInside · 2016-03-04 15:58:33

You can try this:

RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.modelbus.nl/$1 [R=301,L]

Last edited by PeopleInside (2016-03-04 15:58:52)

Modelbus · 2016-03-04 16:08:50

Marco,

Still grey no https when I type modelbus.nl in the browser. Strange.

Simon

Modelbus · 2016-03-04 16:10:09

p.s. maybe it is in the history??

Simon

PeopleInside · 2016-03-04 16:11:01

Modelbus, please click the link on my post signature and start a chat with me.
Thanks, I will assist you better.

PeopleInside · 2016-03-04 16:53:12

Hi Modelbus,
you can remove the line added in your .htaccess

Please contact your hosting and keep me updated.
Thank you.

I Am sorry to be unable to resolve for you SSL issue. Seems I cannot find how to force SSL on your hosting panel.
We should wait a reply from your hosting support.

You will be free to find me here in the forum also in my blog at the link of the live chat.
Thank you!

Wish you a great week end!

PeopleInside · 2016-03-04 17:00:24

Your .htaccess file was with different name.
You can try to create .htaccess file with this code:

RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.modelbus.nl/$1 [R=301,L]

and put into your root where you have other .htaccess file with different name.

Try with a file called exactly ".htaccess" if work you have immediately resolved.

If not work remove also this file and contact your hosting.
WARN: you should NOT remove your existing .htaccess file but create new one called only .htaccess file who seems to be not present in your root.
If they exist already stop the upload.

For made me more clear you have file example:

hello.htaccess and howareyou.htaccess this is not .htaccess so create a file called .htaccess with the code inside and see if your issue is resolved.
If not remove the created .htaccess file and contact your hosting support.

I will wait your news.
Thank you!

Modelbus · 2016-03-04 18:58:10

Marco,

It working molto bene. smile Great advice.

Now we are on line. I think I did something wrong in the chat.

When I made a test, I was redirected to a form. Not online, but I was and am on line. The message is in a small window and connat be completed. Yesterday everything worked fine. I think I my enthousiasm I clicked on something in the installation and can't remember what I did.

A pitty because it looks nice.

Simon

PeopleInside · 2016-03-04 19:38:43

Very Well!
I AM happy to know your issue was resolved!

Nice!
Thank you for updating me.

Modelbus · 2016-03-04 19:42:27

MArco,

Me too, stays only the strange thing that a visitor is redirected t o a form. I cannot open the chat, although the operator is on line.

Try it your self.

Hope to hear, or I reinstall the software again, because I did something I cannot remember.

Simon

PeopleInside · 2016-03-04 19:44:10

Your chat is offline at the moment, I cannot try to start a chat.

Announcement

#1 2016-03-03 18:03:03

https

#2 2016-03-03 18:11:56

Re: https

#3 2016-03-03 18:13:26

Re: https

#4 2016-03-03 18:59:42

Re: https

#5 2016-03-03 19:28:06

Re: https

#6 2016-03-03 19:34:11

Re: https

#7 2016-03-03 19:44:30

Re: https

#8 2016-03-03 19:51:44

Re: https

#9 2016-03-04 08:41:01

Re: https

#10 2016-03-04 10:36:20

Re: https

#11 2016-03-04 15:24:48

Re: https

#12 2016-03-04 15:26:20

Re: https

#13 2016-03-04 15:55:14

Re: https

#14 2016-03-04 15:58:33

Re: https

#15 2016-03-04 16:08:50

Re: https

#16 2016-03-04 16:10:09

Re: https

#17 2016-03-04 16:11:01

Re: https

#18 2016-03-04 16:53:12

Re: https

#19 2016-03-04 17:00:24

Re: https

#20 2016-03-04 18:58:10

Re: https

#21 2016-03-04 19:38:43

Re: https

#22 2016-03-04 19:42:27

Re: https

#23 2016-03-04 19:44:10

Re: https

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