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#1 2016-02-27 21:54:30
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Can't get a secure lock (SSL)
In the address bar on a secure web page, you see a green lock to the left of the link in browser address bar.
In your custom theme, you can upload online and offline images.
They are apparently uploaded to /var/storagetheme/ (or storage folder, I don't recall)
However, on a secure web page, the link to the images points to HTTP, and NOT HTTPS
While this is not a security issue, it puts out a warning and says connection is not secure (when you click the green lock in the bar)
Please update the code to point to https
thank you
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#2 2016-02-27 21:56:48
- PeopleInside
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- From: Italy
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Re: Can't get a secure lock (SSL)
Hi Creativologist,
this seems to be an issue relative only to you.
Could you post a link where you widget chat is installed?
Thank you.
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#3 2016-02-27 22:01:57
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
It affects "Custom themes" where images are uploaded.
The image links point to /var folder via HTTP
as opposed to default theme where images point to "design" folder, like on livehelperchat.com via HTTPS
I cannot show because i have had to remove livehelperchat from our secure shopping cart as we cannot have that security concern for customers.
Last edited by Creativologist (2016-02-27 22:03:36)
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#4 2016-02-27 22:03:31
- PeopleInside
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Re: Can't get a secure lock (SSL)
I have LHC installed on SSL and is all secure also for the livehelperchat website. So I don't see the issue. Sorry, maybe is me.
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#5 2016-02-27 22:04:51
- PeopleInside
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Re: Can't get a secure lock (SSL)
I AM using custom widget theme and no issue on SSL.
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#6 2016-02-27 22:11:07
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
i dont know if you can see this page
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#7 2016-02-27 22:12:55
- PeopleInside
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Re: Can't get a secure lock (SSL)
Sure I can, is an issue with your webiste.
Please put the URL in this website https://www.whynopadlock.com/check.php
Is your website issue not LHC
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#8 2016-02-27 22:13:18
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
this is the exact link of the image (domain changed)
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#9 2016-02-27 22:14:51
- PeopleInside
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Re: Can't get a secure lock (SSL)
You have insecure chat without SSL integrated in a page SSL. This is not good.
If I open the widget and open a pop up, your chat is not under SSL.
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#10 2016-02-27 22:15:20
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
and this is the footer code (domain again changed for privacy)
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500,domain:'mydomain'};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = 'https://mysite.com/livehelp/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(theme)/1/(survey)/1?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>
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#11 2016-02-27 22:16:34
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
chat is under ssl
look at the code above
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#12 2016-02-27 22:17:34
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
it is FINE with the default theme, not the custom theme
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#13 2016-02-27 22:18:46
- PeopleInside
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Re: Can't get a secure lock (SSL)
Hi,
try to open your widget chat and after convert to pop up. You will see the link of the chat is different from your Embed code.
You have some redirect or issue on your server configuration.
If I have time I will try to look into this not now sorry.
I think is not LHC issue
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#14 2016-02-27 22:21:54
- PeopleInside
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Re: Can't get a secure lock (SSL)
Sorry, you have edited something no support... this is not LHC issue.
Your chat widget not work.
Sorry . You can consider commercial support for solve your issue.
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#15 2016-02-27 22:27:48
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
what do you mean i "edited" something?
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#16 2016-02-27 22:29:10
- PeopleInside
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Re: Can't get a secure lock (SSL)
When I load your SSL link and I open widget. Widget is frozen in loading.
Also the icon for minimize, pop up or close have a strange address. Is not normal so seems you putted code into LHC CSS or other or you have redirect who are causing the issue.
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#17 2016-02-27 22:30:18
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
I have put no code in there, I am not a programmer
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#18 2016-02-27 22:32:15
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
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Re: Can't get a secure lock (SSL)
I suggest to reinstall Live Helper Chat.
Remove the embed code in the page.
Hope this can fix your issue.
I suggest to download a recent version if you have a version before 2.40
install 2.40 actually the last version 2.44 have a bug on redirect.
You can read the BUG or download version 2.40 from this topic
:
https://github.com/LiveHelperChat/liveh … issues/836
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#19 2016-02-27 22:34:52
- Creativologist
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- Registered: 2014-08-23
- Posts: 71
Re: Can't get a secure lock (SSL)
Thanks, I'll let you know how it goes.
I do appreciate the fast replies
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#20 2016-02-27 23:24:28
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Can't get a secure lock (SSL)
PeopleInside - Live helper chat - free limited forum support!
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