Live Chat Widget Not Showing up

DrBrownie · 2016-02-25 19:50:23

We are using the live chat software (version 2.44) on a VPS and have the embedded widget on multiple websites. It is working fine on any non-magento websites but we are having trouble getting the widget to show up on the magento websites. It used to work fine and despite my best efforts I am not able to identify why it isn't showing up now. If you view the source code you will see it at the very end of the code for any given page on For-MostSpecialties.com or any of the multi-store domains like SportBottles.com for example. Any suggestions would be helpful.

PeopleInside · 2016-02-25 19:53:37

Hi DrBrownie
If you look into your Embed code you will se your website URL who start with https.

If you try to put this URL on the browser you will see the https connection are not valid.
This is why you are unable to see the widget.

Is your live chat installed on https?
If not when you generate embed code put http as protocol. This should resolve your issue.

DrBrownie · 2016-02-25 19:59:26

The https:// is valid but has to be done without the www.

https://for-mostspecialties.com/ is a valid SSL and shows the green lock when you browse there. Does LHC add the www ?

The server does have SSL installed

DrBrownie · 2016-02-25 20:17:08

I went into that code and took out the www and it is working again. Thanks SOO much for the quick help.

PeopleInside · 2016-02-25 20:17:16

If you see the LHC Embed code you have in your website there is www. before this is the issue, the website not work with www. before.
OK seems you have solved.

You are welcome, I AM happy you have resolved.

Last edited by PeopleInside (2016-02-25 20:17:47)

Announcement

#1 2016-02-25 19:50:23

Live Chat Widget Not Showing up

#2 2016-02-25 19:53:37

Re: Live Chat Widget Not Showing up

#3 2016-02-25 19:59:26

Re: Live Chat Widget Not Showing up

#4 2016-02-25 20:17:08

Re: Live Chat Widget Not Showing up

#5 2016-02-25 20:17:16

Re: Live Chat Widget Not Showing up

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