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Dennis

Member

Registered: 2014-12-31

Posts: 70

Proactive chat not pops up

I have LHC V 2.44 with Assigned Department and Proactive chat template.

And then I have the following code in respect of my website for LHChat.

Masked my domain names for security reasons and the concern is that the chat invitation will not popup automatically even if I set

<script type="text/javascript"> var LHCChatOptions = {}; LHCChatOptions.opt = {widget_height:460,widget_width:400,popup_height:520,popup_width:500,domain:'www.domain.com'}; (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : ''; var location = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : ''; po.src = '//<domainname>/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/1/(operator)/1/(theme)/1?r='+referrer+'&l='+location; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); </script>

You may view the settings for proactive chat in the following link https://drive.google.com/file/d/0B2MHIb … sp=sharing

And please advise what is going wrong.

Last edited by Dennis (2016-02-23 03:02:07)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Proactive chat not pops up

Hi Dennis,
thank you for posting this question in the Forum.
Please see this topic:
https://forum.livehelperchat.com/viewtopic.php?id=1733

This should resolve your issue.
If I have well understand when you navigate the website as visitor not see the pro active invitation message.

Let me know if this fix your issue.
You have to generate new Embed code with the option suggested in the topic.
Thank you!

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