Widget URL issue

MatthewAustin69 · 2016-02-04 14:15:22

Hi there,

I was running the widget on a test environment and everythting worked great

http://test.villagecamps.com (you won't be able to see this as would need entry in your hosts file

I got fresh widget code and published to live.

The widget shoes but doesn't display the images and if you click on it there is an issue with the url like:

http://www.villagecamps.com/https//www. … mps.com%2F

Somehow the domain is repeated with https and no colon.

Please could you help me in resolving this?

Btw - this software is quite amazing

Thanks
Matt

PeopleInside · 2016-02-04 14:17:16

Sorry for have a look I need the link where live chat is installed.

MatthewAustin69 · 2016-02-04 14:18:56

http://www.villagecamps.com/livehelperc … ite_admin/

PeopleInside · 2016-02-04 14:20:21

Where you should see the live widget? At http://www.villagecamps.com/ ?
I can't see LHC Embed code on that page.

MatthewAustin69 · 2016-02-04 14:20:28

Can I securely post you login details?

PeopleInside · 2016-02-04 14:21:30

MatthewAustin69 not necessary for now. If you want you can find me on live chat just click on the "Live chat with me" link at the bottom of this message.

MatthewAustin69 · 2016-02-04 14:21:32

ah, cos it's broke.

I've just made live again

PeopleInside · 2016-02-04 14:25:11

Thanks, you have issue on configuration of your server.
You have generated an Embed code for use chat under SSL (https) but your server redirect https to http.

This is your configuration issue on your server.
Try to embed the code without using SSL or stop to redirect all SSL URL to http.

Start to solve this.

MatthewAustin69 · 2016-02-04 14:35:44

Thanks, was thinking something to do with that but...

I have tried embed code with "Based on Server" default but still the same

PeopleInside · 2016-02-04 14:38:36

Please enter in chat with me at www.peopleinside.it

PeopleInside · 2016-02-04 14:47:46

I think the issue can be you have copied the folder from http://test.villagecamps.com to a different domain http://www.villagecamps.com/

so this is not correct, or you edit old URL everywhere or I suggest to do new install in the correct domain.

PeopleInside · 2016-02-05 13:26:53

Hi,

Seems you have resolved the issue!
I Am happy to see that. Your website and live chat is now working well.

MatthewAustin69 · 2016-02-05 13:31:04

Yes, thanks for your help. I had to do reinstall. It'd be interesting to know what and where the changes needed would be to have done it manuallly but hey!

Thanks again
Matt

PeopleInside · 2016-02-15 21:27:21

MatthewAustin69 thank you for the feedback.
I AM happy yu have resolved and sorry but i don't know, I don't have a reply to your question.

Have a great experience with Live Helper Chat smile

Announcement

#1 2016-02-04 14:15:22

Widget URL issue

#2 2016-02-04 14:17:16

Re: Widget URL issue

#3 2016-02-04 14:18:56

Re: Widget URL issue

#4 2016-02-04 14:20:21

Re: Widget URL issue

#5 2016-02-04 14:20:28

Re: Widget URL issue

#6 2016-02-04 14:21:30

Re: Widget URL issue

#7 2016-02-04 14:21:32

Re: Widget URL issue

#8 2016-02-04 14:25:11

Re: Widget URL issue

#9 2016-02-04 14:35:44

Re: Widget URL issue

#10 2016-02-04 14:38:36

Re: Widget URL issue

#11 2016-02-04 14:47:46

Re: Widget URL issue

#12 2016-02-05 13:26:53

Re: Widget URL issue

#13 2016-02-05 13:31:04

Re: Widget URL issue

#14 2016-02-15 21:27:21

Re: Widget URL issue

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