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jimmy

Member

Registered: 2015-11-26

Posts: 26

Different language redirect to different department

hi, remdex

i'm looking for solution how to do choose different language will redirect send pending chat to different department to accept

Example

IF    Applicant SELECT chinese = send chat to department A

ELSE Applicant SELECT other = send chat to department B

how can i modify my embed code ?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Different language redirect to different department

Hi,

Most logical way is just prefill department in embed code generation window. So in your site you will have just slightly different embed codes.

jimmy

Member

Registered: 2015-11-26

Posts: 26

Re: Different language redirect to different department

examples ?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Different language redirect to different department

See, in this embed code all chat request would be automatically assigned to department 1

/(department)/1

[== JavaScript ==]
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//demo.livehelperchat.com/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/1?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

jimmy

Member

Registered: 2015-11-26

Posts: 26

Re: Different language redirect to different department

See, in this embed code all chat request would be automatically assigned to department 1

/(department)/1

[== JavaScript ==]
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//demo.livehelperchat.com/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/1?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

But if i wanna let my live chat assign like this can work ?

english live chat to department 2
/livehelperchat/index.php/chat/getstatusembed/(department)/2';

chinese live chat to department 1
/livehelperchat/index.php/chn/chat/getstatusembed/(department)/1';

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Different language redirect to different department

Yes it will work.

jimmy

Member

Registered: 2015-11-26

Posts: 26

Re: Different language redirect to different department

Yes it will work.

<!-- Place this tag where you want the Live Helper Plugin to render. -->
<div id="lhc_status_container_page" ></div>

<!-- Place this tag after the Live Helper Plugin tag. -->
<script type="text/javascript">
var LHCChatOptionsPage = {};
LHCChatOptionsPage.opt = {};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
po.src = '//demo.livehelperchat.com/livehelperchat/index.php/chn/chat/getstatusembed/(department)/1';
po.src = '//demo.livehelperchat.com/livehelperchat/index.php/chat/getstatusembed/(department)/2';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

can I modify the embed code as above ?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Different language redirect to different department

Hi Kimmy,
thank you for posting in the forum.

Please consider remdex is very busy,
I think you can test by yourself if work or not and if something is wrong than you can ask again in the forum.
Thank you for understanding!

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Different language redirect to different department

No you can't have code like this. You have dynamically adjust you embed code by page. It's not LHC job to do that.