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fabiux

Member

Registered: 2015-11-04

Posts: 2

Dinamically change operator department

Hi,
we need to dynamically change the department in which an operator is assigned. In other words, on the basis of the number of chat in queue, a supervisor must be able to dynamically allocate operators on departments.
I noticed that in the operator panel the department does not change until the operator logout-login.

It's possible to update operator panel without logout from the system?

Thank you
Fabio

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Dinamically change operator department

Yes it's cached per operator basis. Untill operator log's out and logins. The only way i ques is just override class and add some cache expiration logic. In any case it's kinda complex and I cannot give exact instructions how to do that.