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djhay

Member

Registered: 2015-08-06

Posts: 5

Live helper chat support / desktop client

Hi ,

I keep receiving this message in desktop client,

" 2015.08.11 15:32:43 Soporte en Línea: We are currently busy with another client right now, can you leave your name and email and we will follow up. [This is example of delayed response] Please use forum if you need a help" or

" 015.08.11 15:32:14 Soporte en Línea: One moment please... [This is example of auto responder]. Please use forum if you need a help "

How do I stop it ?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live helper chat support / desktop client

And why do you use demo.livehelperchat.com address? let me ask? because these messages are set on demo only

djhay

Member

Registered: 2015-08-06

Posts: 5

Re: Live helper chat support / desktop client

Hi I've a good feeling that someone is not logging into the correct host, I will check and get back to you, thanks for your time

djhay

Member

Registered: 2015-08-06

Posts: 5

Re: Live helper chat support / desktop client

So "User receives other operators permissions request" was checked , I unchecked it and seems ok now, would this be correct ?
I have installed the live Helper chat on server and the desktop client is windows  (QT 5), the correct host was being logged into, now sure what if anything i did wrong 

djhay

Member

Registered: 2015-08-06

Posts: 5

Re: Live helper chat support / desktop client

So when the operator clicks :

This happens and nothing else :