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Heber Loran

Member

Registered: 2015-07-27

Posts: 9

Email Templates

Hello everyone,

There a setting or configuration to handle different email templates for each department?

That is, for every department has a different sender and different email address is used.

Heber Loran

Member

Registered: 2015-07-27

Posts: 9

Re: Email Templates

If I configure the SMTP settings of all e-mail out on behalf of the configured account. If I change email templates yet still dating data SMTP account.
for example,

In Mail Setup I have the account "***.com"
I have the template that the sender is "Live Helper" and the account is "***.com"

but all mails come out to "Test" and from the account "***.com"

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Email Templates

Hi,
of with email are you talking?
Chat transcript or what?

Usually the Live Chat don't have to send much emails.
Maybe notification for operator but to the user just only send chat transcript..

I don't know if is really needed settings for send every department from different emails.
Now is not supported and i don't know if will be but maybe is not really necessary until someone not show why will be necessary or good idea

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Email Templates

In short
1. You can't have different e-mails per department
2. You can configure senders in e-mail templates and in general mail settings. From etc.

jimmy

Member

Registered: 2015-11-26

Posts: 26

Re: Email Templates

Hello everyone,

There a setting or configuration to handle different email templates for each department?

That is, for every department has a different sender and different email address is used.

Hi, Does the email templates for each department already have solution or solved

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Email Templates

No, it does not.