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SunnyG

Member

Registered: 2015-04-15

Posts: 11

Display customer name in an automated message.

Hi,

I want to display the customer's name when lhc sends first message (Proactive chat invitation)

For e.g
If John visits my site.
I want to send the first automated message as ,

Hi John, How may I help You?

Could anyone please advice how can I achieve this?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Display customer name in an automated message.

https://livehelperchat.com/pro-active-c … -138a.html

Variable {nick} is available only if visitor previously had chat. For first time it's not possible to pass this.

SunnyG

Member

Registered: 2015-04-15

Posts: 11

Re: Display customer name in an automated message.

Hey,

Thanks a lot.

But , I have marked name as a mandatory field when proactive chat pushes the pop up.
Can't we retrieve that value and use it for this purpose?
Also I wanted to add my organization name. Say for example,

"Hello John, Welcome to ABC solutions"

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Display customer name in an automated message.

do not think so...

SunnyG

Member

Registered: 2015-04-15

Posts: 11

Re: Display customer name in an automated message.

Ok. no problem

Thank you again for such quick responses and helping out.