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cүвεя_נυηкιε

Member

Registered: 2015-04-29

Posts: 3

Request for help with osticket

Hello folks,

Ok, ive been fiddling around with this for 2 days now,

I have followed all instructions here :
https://livehelperchat.com/osticket-extension-394a.html
https://github.com/LiveHelperChat/osTic … gs.ini.php

I have edited everything necessary in the admin section,

Also everything that needed editing in both .....ini.php files

Tried "*myurl*/api/http.php/tickets.json"
AND "*myurl*/api/tickets.json"

I have read every mention of this and related issues with osticket integration that google, stack overflow and this forum could throw at me,
but i still can NOT get this to create a ticket

In fact when i click the "Create a ticket" button in the chat panel i get an error that says :
"Unable to create ticket:  "

Someone has got to point me in the right direction soon before loose my sanity

Any help is appreciated

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Request for help with osticket

You just will have to debug this function and see what you get in response
https://github.com/LiveHelperChat/osTic … ap.php#L40

cүвεя_נυηкιε

Member

Registered: 2015-04-29

Posts: 3

Re: Request for help with osticket

You just will have to debug this function and see what you get in response
https://github.com/LiveHelperChat/osTic … ap.php#L40

Damn it, i though you where going to lay out a perl of wisdom

Ill check that out,

thanks
CJ

cүвεя_נυηкιε

Member

Registered: 2015-04-29

Posts: 3

Re: Request for help with osticket

You just will have to debug this function and see what you get in response
https://github.com/LiveHelperChat/osTic … ap.php#L40

Ok i finally got a chance to have a good look at that file,
and the only thing i noticed that was off was the line that states :

[== PHP ==]
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7');

I am currently running osTicket 1.9

Would that cause an issue ?
or is that just the version of the API itself ?

I am properly stumped on this one,
I guess ill just have to manually create tickets for chat users, .. damn it !

ah well,

Although,
if anyone has any ideas, ... fire away im all ears

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Request for help with osticket

By debugging i Mean. Using Chrome debug window, and using print_r to see passed and received data. Looking at the code you won't find out anything.