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ionvladescu

Member

From: Bucharest

Registered: 2015-04-26

Posts: 2

Website

assign operators permission to use osTicket module

In your link you noticed "assign operators permission to use osTicket module"
" Have in mind for successfull issue creation each chat has to have a customer e-mail. Also by default operators won't see an option to create a ticket from chat, you have to assign operators permission to use osTicket module. Here is small screenshot where osTicket button will appear."

https://livehelperchat.com/osticket-extension-394a.html
Well I have a operator and:

I followed this steps:

System configuration > Users > Edit some operator user > Permission > [lhosticket] osTicket >  check   [use] Allow operator to create an issue from back office   > Press Request permission > (after modal windows) press Request permission  again .

ERROR is  "Please choose a user!"

PS
You are doing a fantastic work.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: assign operators permission to use osTicket module

You are doing it at wrong. Place permission tab just shows permission does not manage them. You have to use Roles editing interface.

ionvladescu

Member

From: Bucharest

Registered: 2015-04-26

Posts: 2

Website

Re: assign operators permission to use osTicket module

right i find that i must assign policy in roles, my fault
you answered in almost real time, love this.....

great

Last edited by ionvladescu (2015-04-26 14:07:36)