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skardian

Member

Registered: 2015-03-27

Posts: 7

Client not loading

The client is sending information to the server, I can see all the relevant information on the server side with the exception of the initial message from the client. However the chat session never loads on the client side. I get only the loading circle. Any ideas as to what might cause this, as this was working and our server admins say they have made no changes to the server or the configuration files.

skardian

Member

Registered: 2015-03-27

Posts: 7

Re: Client not loading

After a bit more research I found that I am sending across the following information to the server

Username=Steve&Question=Testing&DepartmentIDDefined%5B%5D=0&DepartmentIDDefined%5B%5D=1&DepartmentIDDefined%5B%5D=2&DepartmentIDDefined%5B%5D=3&DepartamentID=1&user_timezone=-6&URLRefer=%2F%2Flocalhost%2FBenefitalignNewMexico%2F&r=&operator=0&StartChat=1&captcha_dd866ee4aae98fdd97d364607f3cd23441f1131a=1427917575&tscaptcha=1427917575

However I am getting a 503 Service Unavailable error back from this url

livechat-dev.benefitalign.com/index.php/chat/chatwidget/(vid)/qvoj2awqj7s54dswdmc/(leaveamessage)/true/(theme)/1

Last edited by skardian (2015-04-01 19:54:17)

skardian

Member

Registered: 2015-03-27

Posts: 7

Re: Client not loading

Hoping that a bit more information will get a reply to correct this situation.

When the call goes out from the embedded widget the following is the call to the service, which returns a 503 error:

POST http://livechat-dev.benefitalign.com/in … 20HTTP/1.1 HTTP/1.1
Host: livechat-dev.benefitalign.com
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: null
Accept-Encoding: gzip, deflate
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Content-Length: 214
Cookie: PHPSESSID=auepij04i2nai1j5vat1ifnac3; _ga=GA1.2.1716292240.1427922936; lhc_per={%22vid%22:%22xx9z464k6wcvp2nvtybx%22%2C%22lhc_hnh%22:%221428009808%22}
Connection: keep-alive
Pragma: no-cache
Cache-Control: no-cache

Username=Steve&Question=Testing&DepartamentID=1&user_timezone=-6&URLRefer=%2F%2Fnmpx.benefitalign.com%2Fdev&r=&operator=0&StartChat=1&captcha_b87587d90de817129795424e5e44e23b4696f9e8=1427923448&tscaptcha=1427923448

I have used fiddler to change the call from a POST to a GET and it returns the correct results, but I do not have any control over the type of call that is being made, unless it is in the configuration settings somewhere.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Client not loading

https://livehelperchat.com/during-some- … -215a.html