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zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Scroll with user not working in co browsing

Hello Team,

The option to auto scroll cobrowsing of agent side when user scroll the page is not working. However in demo hosted on live helper chat site it is working.
Is there any configuration which I have to do ?.
Any help will be appreciated.

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Scroll with user not working in co browsing

Just update to recent version. There was some bug few weeks ago. Perhaps it's this. Really don't know. Most important on demo it works

zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Re: Scroll with user not working in co browsing

Hello remdex,
I have already updated to version 2.24

I know that it is working on demo so that is not your fault. But will you please give some hint to me that where should I look to found what breaking it ?

My website is Single Page Application (built with Angular JS).

Last edited by zaid.ilink (2015-03-02 06:14:09)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Scroll with user not working in co browsing

https://github.com/LiveHelperChat/liveh … s/cobrowse
Also you will need gulp to compile script

zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Re: Scroll with user not working in co browsing

Hello Remdex,

I have created demo page having static content (not single page application) then it works there. But for single page application built in angularjs it is not working.

Any more hint you can give me for this issue ?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Scroll with user not working in co browsing

Sorry, but no idea. You will have to dig deeper

zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Re: Scroll with user not working in co browsing

And one more thing scroll sync only works with main browser scrollbar. Is there any plan in future to make it work for multiple scrollbars means if more then one scrollbars (per div) is available.
Because most of single page application have different colums on one page and only one coulmn's data change runtime (most of the time middle).

For example - http://jsfiddle.net/wQ6WQ/1/
Here can both scrollbar sync with admin ?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Scroll with user not working in co browsing

Well, perhaps on some feature maybe, but at the moment, without some funding - no. Like it's all edge cases you are having.
You issue was related to to div scrolls?

zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Re: Scroll with user not working in co browsing

First I am having issue of window scroll in single page application. And secondly I need div scroll sync as well.

Thanks for all your help. And div scroll sync will be great feature if you plan it for future enhancments.

zaid.ilink

Member

Registered: 2015-02-20

Posts: 11

Re: Scroll with user not working in co browsing

Hello remdex,

How can i use full version js instead of compiled (minified) for operator and client to have debug and understand complete flow ?